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Search results for cpgrams

Centre pulls up Maharashtra government for backlog of citizen grievances
3 months, 2 weeks ago

Centre pulls up Maharashtra government for backlog of citizen grievances

Hindustan Times  

Mumbai: The central government has criticised Maharashtra's state government for failing to address thousands of citizen grievances filed over the past year. Until 18 September 2023, the central government operated the Centralised Public Grievance Redress and Monitoring System for complaints related to state government departments. CPGRAMS was subsequently merged with the Maharashtra government's Aaple Sarkar 0.2 platform, with state departments …

Maharashtra Central Cpgrams Grievances Department State
Government approves Rs 128cr for CPGRAMS version 8.0: Here's why it's significant
6 months, 2 weeks ago

Government approves Rs 128cr for CPGRAMS version 8.0: Here's why it's significant

India TV News  

The government has approved an allocation of Rs. The IBM Center for the Business of Government in the US invited DARPG on June 3 to give a presentation to the representatives of the US Government and stakeholders who work with the IBM Center via video conferencing. They also introduced intelligent grievance monitoring and tree dashboards, developed using AI and machine …

Grievance Cpgrams Monitoring System
India's CPGRAMS Recognised Globally for Smart Governance at Commonwealth Meeting
7 months, 4 weeks ago

India's CPGRAMS Recognised Globally for Smart Governance at Commonwealth Meeting

News 18  

India’s Centralised Public Grievance Redress and Monitoring System received global recognition during the 3rd Biennial Pan-Commonwealth Heads of Public Service/Secretaries to Cabinet Meeting in London, marking a significant step forward in the use of technology in governance. The Department of Administrative Reforms and Public Grievances led the Indian delegation in London, showcasing CPGRAMS as a beacon of Smart Government, emphasising …

India Commonwealth Citizens Grievance Cpgrams
Bombay High Court Allows IGST Refund On Zero Rated Supply Along With 7% Interest
1 year, 5 months ago

Bombay High Court Allows IGST Refund On Zero Rated Supply Along With 7% Interest

Live Law  

The Bombay High Court has allowed the refund of IGST on zero-rated supply along with 7% interest.The bench of Justice G.S. The Bombay High Court has allowed the refund of IGST on zero-rated supply along with 7% interest. Kulkarni and Justice Jitendra Jain has observed that the petitioner was entitled to a refund of the IGST paid on the exports …

Supply Bombay High Court Case High Rated Zero Refund
Wish to File Over 10 Complaints With the Centre a Month? Well, You Can't and 2 Men are to Blame
1 year, 6 months ago

Wish to File Over 10 Complaints With the Centre a Month? Well, You Can't and 2 Men are to Blame

News 18  

If you want to file more than 10 complaints a month to the central government, you no longer can. Anand Thakur filed as many as 37,315 public grievances last year, while Atin Maity filed 16,199 complaints on the Centre’s CPGRAMS online grievance redressal system – Thakur filed over 100 complaints daily going by that figure and Maity filed nearly 50 …

Complaints Men Month Centre Filed File Cpgrams
Centre gets over 46,000 corruption-related public grievances, maximum against DFS
2 years, 3 months ago

Centre gets over 46,000 corruption-related public grievances, maximum against DFS

Firstpost  

These complaints were received through the Centralised Public Grievance Redress and Monitoring System, an online system that allows citizens to raise complaints against government departments New Delhi: Over 46,000 corruption-related public grievances were received by the Centre in the last eight months of this year, a maximum of them against the Department of Financial Services, according to a latest official …

Complaints Financial Services Public Grievances Department Received Dfs Cpgrams Report
Govt cuts public grievances resolution time to 30 days
2 years, 4 months ago

Govt cuts public grievances resolution time to 30 days

Hindustan Times  

The Centre has cut down the maximum period for resolving public grievances to 30 days from the existing 45 as the department of administrative reforms and public grievances has introduced measures to empower its centralised public grievances and monitoring system, a government statement said on Friday. In this regard, DARPG has introduced several measures for strengthening CPGRAMS,” the Union ministry …

Public Grievances Public Grievance Cpgrams Grievances
Any Public Grievance Filed on Govt Portal CPGRAMS Must Be Resolved in 30 Days, Down from 45, Says Centre's Order
2 years, 4 months ago

Any Public Grievance Filed on Govt Portal CPGRAMS Must Be Resolved in 30 Days, Down from 45, Says Centre's Order

News 18  

The Narendra Modi government has ordered that any public grievance lodged on a central portal must be resolved within 30 days, reducing the maximum period stipulated so far of 45 days. “The grievances received on CPGRAMS shall be resolved promptly as soon as they are received but within a maximum period of 30 days,” the Centre has now said in …

Appeal Order Centre Ministry Citizens Received 30 Days
Govt Setting Up 100-Seater Call Centre to Gather Feedback on Resolution of Public Grievances - News18
2 years, 11 months ago

Govt Setting Up 100-Seater Call Centre to Gather Feedback on Resolution of Public Grievances - News18

News 18  

“Hello, I am calling from the Indian government. Are you satisfied with the resolution of your complaint?” Citizens would soon be getting such phone calls from a call centre being set up by the Narendra Modi government to know how their complaints were redressed by central government ministries and states. The 100-seater call centre will make calls decided through randomised …

Public Grievances Public Centre Citizens Grievance Cpgrams Grievances
Govt Orders Public Grievances to be Resolved Within Maximum of 45 Days Instead of 60
3 years, 4 months ago

Govt Orders Public Grievances to be Resolved Within Maximum of 45 Days Instead of 60

News 18  

In a major step, the Narendra Modi government has reduced the maximum time limit to solve public grievances from 60 days at present to 45 days after a recommendation to this effect by a parliamentary committee. “The CPGRAMS grievances shall be resolved promptly as soon as they are received and maximum within 45 days,” says the latest order issued by …

Public Grievances Departments Lakh Received Maximum 45 Days Grievances Redressal
Constitute Social Audit Panels to Identify Core Grievance Prone Areas: Par Panel to Govt
3 years, 8 months ago

Constitute Social Audit Panels to Identify Core Grievance Prone Areas: Par Panel to Govt

News 18  

Noting that over two lakh grievances have been received against two ministries and around 50,000-1 lakh grievances against eight others, a Parliamentary Committee has asked the Centre to constitute social audit panels to identify core grievance-prone areas and streamline their systems In its recent report, the panel recommended to the Department of Administrative Reforms and Public Grievances to progressively bring …

Public Grievances Grievance Redressal Report Committee Department Public Grievance
EPFO Launches Helpline Services on WhatsApp, Here's How You Can Use It
4 years, 2 months ago

EPFO Launches Helpline Services on WhatsApp, Here's How You Can Use It

News 18  

The Employees’ Provident Fund Organisation has launched a WhatsApp helpline number for grievance redressal of grievances of its subscribers. Following the launch of WhatsApp service, the retirement fund body has witnessed a decline in registration of grievances on social media platforms like Facebook and Twitter by 30 per cent. The registration of queries on the EPFO’s online grievance resolution portal, …

Grievance Redressal Service Number Whatsapp Epfo Grievance Launches Helpline