Govt Orders Public Grievances to be Resolved Within Maximum of 45 Days Instead of 60

In a major step, the Narendra Modi government has reduced the maximum time limit to solve public grievances from 60 days at present to 45 days after a recommendation to this effect by a parliamentary committee. “The CPGRAMS grievances shall be resolved promptly as soon as they are received and maximum within 45 days,” says the latest order issued by the government now. A Parliamentary standing committee in March had also recommended that the maximum time limit for grievance redressal be brought down progressively from 60 to 45 days. As per the order, the new grievance disposal protocol will be: “The CPGRAMS grievances shall be resolved promptly as soon as they are received and maximum within 45 days.