Absence Of Transaction Alert SMS, Chandigarh District Commission Holds SBI Card Liable For Failure To Avoid Unauthorized Transactions
8 months ago

Absence Of Transaction Alert SMS, Chandigarh District Commission Holds SBI Card Liable For Failure To Avoid Unauthorized Transactions

Live Law  

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Surjeet Kaur Presiding and Suresh Kumar Sardana held SBI Card liable for deficiency in service for failure to resolve disputes regarding unauthorized transactions within a reasonable time frame. In response, SBI card stated that the alleged fraudulent transactions were conducted under 3D secure conditions, with transactions secured and validated through Dynamic OTPs sent to the Complainant's registered mobile number. Therefore, the District Commission held SBI Card liable for deficiency in services for demonstrating a lack of diligence in resolving the matter satisfactorily within a reasonable timeframe of three months. Consequently, the District Commission directed SBI Card to resolve the transaction dispute within 45 days from the receipt of the order.

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History of this topic

Telangana State Commission Holds SBI Liable For Deficiency In Service For Collecting Excess Amount From Customer Without Proper Justification
1 week, 4 days ago

Telangana State Commission Holds SBI Liable For Deficiency In Service For Collecting Excess Amount From Customer Without Proper Justification

Live Law  

The Telangana State Commission, presided by Smt. V. V. Seshubabu held State Bank of India liable for deficiency in service for collecting unaccounted funds from the customer without proper justification. The complainant filed a complaint before the District Commission and alleged the bank collected Rs. Aggrieved by the District Commission's order, the bank filed an appeal before the State Commission …

Customer Did Not Share OTP But SBI's "Most Hyped" 2-Factor Authentication Failed, Resulting In Cyber Fraud: Delhi HC Orders Compensation
3 weeks, 4 days ago

Customer Did Not Share OTP But SBI's "Most Hyped" 2-Factor Authentication Failed, Resulting In Cyber Fraud: Delhi HC Orders Compensation

Live Law  

In a case of cyber fraud where a man lost money from his State Bank of India account after clicking a link in an SMS, the Delhi High Court directed the SBI to compensate the customer for the lost amount, noting a “glaring service deficiency” on the part of the bank. The SBI relied on a RBI Circular “Customer Protection– …

Responsibility Of Bank To Prevent Unauthorized Transactions , Bangalore District Commission Holds SBI Liable
5 months, 2 weeks ago

Responsibility Of Bank To Prevent Unauthorized Transactions , Bangalore District Commission Holds SBI Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K and Rekha Sayannavar held State Bank of India liable for deficiency in services due to its failure to safeguard the FD account of a customer which resulted in unauthorized transactions amounting to Rs. Feeling aggrieved, the Complainant filed a consumer complaint in the Additional District Consumer Disputes …

Vishakhapatnam District Commission Holds SBI Liable For Issuing Credit Card And Deducting Unjustified Charges Without Account Holder's Consent
5 months, 4 weeks ago

Vishakhapatnam District Commission Holds SBI Liable For Issuing Credit Card And Deducting Unjustified Charges Without Account Holder's Consent

Live Law  

The District Consumer Disputes Redressal Commission-II, Visakhapatnam bench of Smt. P Vijaya Durga and Sri Karaka Ramana Babu held 'SBI Cards & Payment Services' liable for deficiency in service and unfair trade practices for issuing a credit card without the account holder's consent, which subsequently led to unjustified charges, wrongful deductions, and illegal collection of amounts. Feeling aggrieved, the Complainant …

SBI gets pulled for faulty CCTV at ATM in Ambala
6 months, 1 week ago

SBI gets pulled for faulty CCTV at ATM in Ambala

Hindustan Times  

District consumer disputes redressal commission, Panchkula, held the State Bank of India “grossly negligent and deficient” for non-functional CCTV cameras of an ATM. “Bank was grossly negligent and deficient and thus cannot be permitted to run away from their basic duty to maintain and keep CCTV camera fitted in the ATM in a perfect working condition without any defects,” ruled …

Wrongful Deduction Of Money From Credit Account, Jaipur District Commission Holds SBI Liable For Deficiency In Service
9 months, 4 weeks ago

Wrongful Deduction Of Money From Credit Account, Jaipur District Commission Holds SBI Liable For Deficiency In Service

Live Law  

The District Consumer Disputes Redressal Commission-I, Jaipur bench comprising Shri Subesingh Yadav and Shrimati Neelam Sharma held State Bank of India liable for deficiency in service for wrongfully deducting money from the Complainant's account and failing to resolve the issue. Feeling aggrieved, the Complainant approached the District Consumer Dispute Redressal Commission, Jaipur and filed a consumer complaint against SBI. Observations …

Banks Ought To Investigate Fraudulent Transactions Per RBI Guidelines, Panchkula District Commission Holds SBI Liable
10 months ago

Banks Ought To Investigate Fraudulent Transactions Per RBI Guidelines, Panchkula District Commission Holds SBI Liable

Live Law  

The District Consumer Disputes Redressal Commission, Panchkula bench comprising Satpal, Dr Sushma Garg and Dr Barhm Parkash Yadav held State Bank of India liable for deficiency in services for its failure to provide safety and security of electronic banking transactions which resulted in unauthorized transactions of Rs. Feeling aggrieved, the Complainant approached the District Consumer Disputes Redressal Commission, Panchkula, Haryana …

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs
1 year, 1 month ago

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore bench comprising Sri Shivarama K., Sri Chandrashekar S. Noola and Smt. The District Commission cited a circular issued by the RBI which exempts customers from liability for unauthorized electronic banking transactions. Observations by the Commission: The District Commission held that the SBI had failed to safeguard the complainant's accounts and had not …

'Bank Liable If Customer Suffers Loss Due To Unauthorized Transactions': Kerala Consumer Forum Orders Compensation
1 year, 4 months ago

'Bank Liable If Customer Suffers Loss Due To Unauthorized Transactions': Kerala Consumer Forum Orders Compensation

Live Law  

The Ernakulam Consumer Disputes Redressal Commission recently directed the State Bank of India to return an amount of Rs. But one thing is oetain that where a bank is providing service to its customer, it owes a duty to exercise reasonable care to protect the interests of the customer. Needless to say that a bank owes a duty to its …

SBI sends bills to person despite his card’s expiry. Here’s what happened next
1 year, 6 months ago

SBI sends bills to person despite his card’s expiry. Here’s what happened next

Live Mint  

A Delhi consumer forum has directed the SBI Cards & Payments Services Pvt. Ltd. to pay ₹2 lakh to a person for sending him bills even after his card's expiry and blacklisting him for non-payment of the charges, according to the news agency PTI. The New Delhi District Consumer Disputes Redressal Forum comprises its president Monika A Srivastava and members …

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