
Cash-strapped Labour council spends £30k on robot vacuum cleaners and introduces AI assistants to answer phone calls from the public
Daily MailA cash-strapped council has been criticised after it spent more than £30,000 on two robotic vacuum cleaners. Opposition councillors say they fear the move by Labour-run Derby City Council was the ‘next step towards phasing out physical staff for automation’. It comes after the council introduced two new artificial intelligence digital assistants called ‘Darcie’ and ‘Ali’ to answer phones and website queries as it tries to claw back a predicted £9.6 million overspend. The council has said the robotic cleaners will ‘increase the capacity of existing cleaning staff and extend the lifespan of the carpet’ at its Council House headquarters in the city. They have already replaced public-facing staff with Darcie - this is the next step towards phasing out physical staff for automation.’ Labour-run Derby City Council has been criticised for spending £30k on two robot vacuum cleaners Opposition councillors said the move could be a move towards 'phasing out physical staff for automation' Councils across the country are increasingly turning to AI to save money but there are fears it will make it harder for residents to speak to human employees about issues and could see staff replaced by the new technology.
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