‘No delays here!’ — IndiGo hits back at AirHelp for ranking it among world’s worst airlines
2 weeks, 6 days ago

‘No delays here!’ — IndiGo hits back at AirHelp for ranking it among world’s worst airlines

Live Mint  

Low-cost carrier IndiGo refuted an AirHelp survey which alleged that the airline came among the worst on the basis of certain parameters including punctuality, reported the news agency PTI on Wednesday, December 4. The survey conducted compared the world's biggest and most popular airlines and rated them according to their punctuality, the airline's quality of service, and how well the company handled the claims of compensation. According to a statement cited in the report, IndiGo said that the data published in the survey does not report the sample size from India and neither takes into account the methodology or compensation guidelines used by the global aviation industry, “casting a doubt on its credibility.” The company said that the airline has been consistent in scoring high in terms of punctuality and has the lowest customer complaint ratio for an airline with its size and scale of operations, reported the news agency. “As India's most preferred airline, IndiGo refutes the findings of this survey and reiterates its promise of on-time, affordable, courteous and hassle-free travel experience for its customers,” said the company in a statement cited by the news agency.

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