PhonePe's Customer Support Staff Reduction: A Strategic Move Towards AI-Driven Solutions
2 months ago

PhonePe's Customer Support Staff Reduction: A Strategic Move Towards AI-Driven Solutions

ABP News  

PhonePe's customer support team has been reduced by 60% over the past five years, reflecting its strategic shift towards AI-driven solutions. Despite the cost cuts, the company reported improvements in customer satisfaction and a consistent rise in its Net Promoter Score (NPS). PhonePe claims to have generated over 22,000 jobs across India, with over 1,500 top engineers developing advanced solutions to support India's digital payments ecosystem.

Law Technology Economy AI  staff  ai  support  slashes  company  solutions  customer  amid  shift  read  past  job  report  phonepe  jobs  service  cent

History of this topic

PhonePe rolls a dice in the pay aggregator biz
1 year, 2 months ago

PhonePe rolls a dice in the pay aggregator biz

Live Mint  

New Delhi: Avinash Kumar runs Blumox Technologies, a Delhi-based company that develops websites, mobile apps and applications for enterprises. PhonePe is offering this company its ‘payment aggregator’ platform. Pushing the payment aggregator business is now the fulcrum of the company’s effort to diversify the business, away from simply facilitating UPI transactions that make no money. Once PhonePe builds a large …

PhonePe's SmartSpeakers reach new milestone with over 4 million deployments
1 year, 3 months ago

PhonePe's SmartSpeakers reach new milestone with over 4 million deployments

India TV News  

PhonePe has achieved a significant milestone with the deployment of over four million SmartSpeakers, marking the fastest adoption of such devices among offline merchants in India. These SmartSpeakers play a crucial role in validating customer payments seamlessly, enhancing trust and reliability among the 36 million merchants using PhonePe's platform across 19,000 postal codes in the country. This strong preference among …

PhonePe Continues to Lead UPI Payments Space With 42% Share, Paytm Remains Distant Third
3 years, 9 months ago

PhonePe Continues to Lead UPI Payments Space With 42% Share, Paytm Remains Distant Third

News 18  

Digital payments company PhonePe has said the platform emerged as the largest player on UPI merchant transactions capturing over 42 percent of the overall market share in February 2021. The latest data on the National Payments Corporation of India website shows that the digital payments platform had witnessed over 975.53 million UPI transactions, worth Rs 1.89 lakh crore for the …

PhonePe clocks 972 million transactions on UPI in February
3 years, 9 months ago

PhonePe clocks 972 million transactions on UPI in February

Live Mint  

Bengaluru: Digital payments firm PhonePe on Monday said it has clocked close to 972 million Unified Payments Interface transactions in February, garnering close to 42% market share on the payment infrastructure. In January, the Bengaluru-based company had retained its market leadership in UPI for the second consecutive month by recording close to 968.7 million transactions and processing ₹1.91 lakh crore …

PhonePe Makes Digital Payments Push For 25 Million Merchants Across India, Including Kirana Stores
4 years, 3 months ago

PhonePe Makes Digital Payments Push For 25 Million Merchants Across India, Including Kirana Stores

News 18  

India’s leading digital payments platform PhonePe has said that they are in the process of enabling digitization for as many as 25 million small merchants across India. This will allow these merchants including Kirana Stores, access to the PhonePe for Business app, giving them the ability to use the completely digital payments process with vendors and customers. This comes as …

Discover Related