Telstra apology to Tasmanians over internet outages, poor communication
8 years, 10 months ago

Telstra apology to Tasmanians over internet outages, poor communication

ABC  

Telstra has apologised to customers in Tasmania over prolonged internet outages and admitted communication with those affected has been lacking. Key points: Customers without broadband after software update last Friday 'caused overload of services' Many customers complained they were unable to contact Telstra State manager says 3,000 nationally still affected, unsure of number in Tasmania Thousands of customers across the country have been without broadband services since the company made a software update last Friday. Customer waited 500 minutes on call to Telstra Many customers in Tasmania also complained about being unable to get in touch with Telstra to fix the problem. Mr Patterson said he could not yet "put a number" to how many customers were affected in Tasmania. Reliable internet 'no longer a luxury' Digital Tasmania spokesman Andrew Connor recommended customers experiencing ongoing problems should report Telstra to the Telecommunications Industry Ombudsman.

Customers Patterson Tasmania Problem Poor Communication Poor Communication Telstra Communication Telstra  tasmania  services  number  outages  need  poor  communication  telstra  customers  im  update  internet  problem  tasmanians  apology  patterson

History of this topic

Farming community prepares to sue Telstra over reoccurring outages
3 months, 2 weeks ago

Farming community prepares to sue Telstra over reoccurring outages

ABC  

Residents of a small farming town in Western Australia's Midwest say they are prepared to take legal action against Telstra after two months of recurring phone and internet outages. On the advice of his lawyer, Mr Hion started the petition at the town's IGA on Thursday to see whether at least 100 other locals would join a class action against …

Telstra says WA customers should buy more services to avoid future outages
5 months, 3 weeks ago

Telstra says WA customers should buy more services to avoid future outages

ABC  

Telstra has told angry customers to purchase additional telecommunication services after an eight-day outage across southern Western Australia. Speaking after services were restored, Telstra regional general manager Boyd Brown said residents should consider connecting more Telstra services to limit the impact of future communication blackouts. "I'm one of two or three business tennis coaches in WA who live rurally and …

Telstra mobile, internet outage leaves southern WA residents without services for more than a week
5 months, 3 weeks ago

Telstra mobile, internet outage leaves southern WA residents without services for more than a week

ABC  

Residents of a country town in southern Western Australia are demanding answers from Telstra after an outage left internet and mobile services cut for more than a week. "We've generally got pretty good reception, but it's caused a fair bit of havoc over the last seven or eight days," he said. "She forwent three days' work last week and she …

Telstra connectivity woes pushing outback Queensland residents to Starlink, Wi-Sky
1 year, 6 months ago

Telstra connectivity woes pushing outback Queensland residents to Starlink, Wi-Sky

ABC  

When her mobile and internet service cut out for the 10th time in a day, outback business owner Belinda Murphy was at her wit's end. Key points: Rural residents say towns suffer frequent connection drop-outs that cost businesses sales and stifle productivity A local internet provider launched by a grazier has seen a boom in demand from rural customers A …

Tasmanian internet and phone services down in 'major' outage across much of the state
3 years ago

Tasmanian internet and phone services down in 'major' outage across much of the state

ABC  

Tasmania has been hit by a "major statewide outage" affecting internet and phone services across the state and wreaking havoc on retail and banking services. Key points: Telstra said the outage was caused by cuts to two cables connecting the island state to the mainland Banks closed early and shops in a number of towns reported EFTPOS issues Hospital services …

Telstra says 'sorry' for sales practices in Indigenous communities
5 years, 4 months ago

Telstra says 'sorry' for sales practices in Indigenous communities

ABC  

Telstra has admitted to selling "phones to customers who ultimately could not afford them", with an executive addressing the Aboriginal Economic Development Forum at the Darwin Convention Centre. Key points: In June, the ABC reported Telstra was facing investigation over selling "unaffordable contacts" to vulnerable Australians The Australian Competition and Consumer Commission confirmed it was looking into whether Telstra breached …

National call for change after 20-hour Telstra outage that hit northern WA
5 years, 6 months ago

National call for change after 20-hour Telstra outage that hit northern WA

ABC  

Australia's peak communications consumer body says it is unacceptable that a single Telstra cable knocked out services to 50,000 people for nearly a day. Key points: The Australian Communications Consumer Action Network has called for back-up plans after a 20-hour Telstra outage The outage earlier this month affected 3G and 4G, as well as some landline and broadband services across …

Telstra outage causes 20hr communications blackout affecting mobile phones, internet in northern WA
5 years, 7 months ago

Telstra outage causes 20hr communications blackout affecting mobile phones, internet in northern WA

ABC  

Businesses are demanding improvements to phone and internet systems in Australia's north after a 20-hour outage shut down retail systems, delayed flights, and slowed police responses to home burglaries. Key points: Telstra has blamed an unidentified third party for damaging a key communications cable The damage knocked out mobile and internet services, as well as some landlines, across much of …

Telstra confirms 'intermittent' mobile outages in major cities around Australia
6 years, 9 months ago

Telstra confirms 'intermittent' mobile outages in major cities around Australia

ABC  

Telstra is reporting "intermittent" mobile outages in a number of major cities across Australia. "There was a vendor platform issue that impacted mobile virtual network operating services for a small number of wholesale customers," it said in a statement. It comes after Telstra's 3G and 4G mobile networks collapsed late last month, affecting major banks and businesses. Telstra later said …

Telstra apologises after nationwide outage, but says the cause is still unknown
6 years, 10 months ago

Telstra apologises after nationwide outage, but says the cause is still unknown

ABC  

Telstra says its mobile voice and data services have "returned to normal levels" after another outage crippled its 3G and 4G mobile phone networks across Australia this morning, but admits it still did not know what caused the problem. Key points: Telstra says a fault caused connectivity problems to the 4G layer of the network, which put more load on …

Telstra says outage affecting 4G and NBN customers across Australia has been resolved
6 years, 10 months ago

Telstra says outage affecting 4G and NBN customers across Australia has been resolved

ABC  

Telstra says its 4G mobile network is now back online after a nationwide issue prevented thousands of customers from making or receiving calls. Key points: Telstra said outage caused by "technical changes made ahead of upgrades to mobile traffic control equipment" For several hours, customers across Australia reported being unable to make or receive calls on the 4G network It …

Telstra restores services, investigates fire that caused mobile outages across Australia
8 years, 1 month ago

Telstra restores services, investigates fire that caused mobile outages across Australia

ABC  

Telstra says all of its mobile services have been restored after a fire at its Chatswood exchange in Sydney caused outages across the country. Earlier, customers had reported being unable to make voice calls as well as issues with sending SMS text messages, including a glitch which caused personal texts to be "incorrectly delivered" to random recipients. In a statement …

Telstra outage across Australia after Sydney fire
8 years, 1 month ago

Telstra outage across Australia after Sydney fire

ABC  

Telstra says all voice services have been restored as repair work continues on its mobile network after customers reported outages across the country. Many customers are still experiencing problems sending SMS messages, with some being "incorrectly delivered", while Jetstar services are back up and running after the network outage caused problems with its check-in services and disruptions to flights. "Customers …

Telstra customers could break fixed contracts due to outages, Choice warns
8 years, 8 months ago

Telstra customers could break fixed contracts due to outages, Choice warns

ABC  

Consumer advocacy group Choice is demanding customers be allowed to break their fixed contracts if they have been affected by Telstra's multiple phone and internet network outages. Spokesman Tom Godfrey said an analysis of 280 telecommunications plans revealed some Telstra customers were paying up to 92 per cent more than other consumers for their home broadband internet and up to …

Telstra outage: Company apologises for internet service disruption with $25 credit
8 years, 9 months ago

Telstra outage: Company apologises for internet service disruption with $25 credit

ABC  

Telstra has announced it will be providing a $25 credit to thousands of its internet customers who were offline for an extended period of time due to its most recent network outage. On Friday, Telstra executives finally spoke out about the mass ADSL and NBN internet outage that began on May 19 with Telstra's chief operations officer Kate McKenzie publicly …

Telstra outage continues as internet service complaints rise across Australia
8 years, 10 months ago

Telstra outage continues as internet service complaints rise across Australia

ABC  

As Telstra grapples with more network issues, the latest figures from Australia's Telecommunication Ombudsman shows complaints about internet issues are on the rise. Key points: Customers continue to complain of Telstra network issues Overall internet complaints up during January-March Consumer advocate says issues are 'very concerning' Irate customers have told the ABC the latest Telstra outage is affecting their businesses …

Telstra suffers ANOTHER phone and internet network outage across Australia
8 years, 10 months ago

Telstra suffers ANOTHER phone and internet network outage across Australia

Daily Mail  

Comes after 12-year-old boy arrested for Angry Telstra customers have again taken to social media to vent their frustration as the telco suffers its fourth network failure in as many months. Scroll down for video NBN and ADSL voice and data customers were hit by the outage on Friday The failure affected up to 350,000 NBN voice and data customers …

Telstra apologises for second outage in less than a week, third in two months
9 years ago

Telstra apologises for second outage in less than a week, third in two months

ABC  

Telstra customers have been left asking "How many times can one service be down?" Telstra has confirmed the outage — which affected 3 per cent of its customers for "about an hour" — was caused by a card failure in a media gateway in Victoria. " At 12:00pm Telstra tweeted it had "received reports from some customers facing difficulties making …

Telstra outages: CEO Andy Penn offers free data day as compensation for four-hour blackout
9 years ago

Telstra outages: CEO Andy Penn offers free data day as compensation for four-hour blackout

ABC  

Telstra has apologised for a mass network outage that affected up to 8 million customers, vowing to provide a free data day on April 3 as compensation. Key points: 50 per cent of Telstra's 16 million customers affected Telstra apologises and promises free data for customers on April 3 Telecommunications expert urges Government to order investigation Complaints from customers having …

Telstra restoring services following nationwide outage impacting mobile customers
9 years ago

Telstra restoring services following nationwide outage impacting mobile customers

ABC  

Telstra says it is progressively restoring mobile services after an outage earlier impacted its mobile customers. "We are progressively restoring mobile services and we anticipate returning to normal soon," the telco said in a statement. "We are aware of an issue affecting some of our mobile customers who are having difficulty making and receiving calls, and using data," Telstra said …

Tasmanian internet problems: ISPs secure extra bandwidth amid Basslink repairs
9 years ago

Tasmanian internet problems: ISPs secure extra bandwidth amid Basslink repairs

ABC  

Internet service providers have told Tasmanian customers they will secure extra bandwidth from Telstra by Thursday, after complaints of slow and disrupted internet. The undersea link is used to import and export some power as well as fibre-optic internet between Tasmania and Victoria, and has been out of action since December iiNet and Internode, both owned by TPG, service about …

Extended internet outage disrupts businesses in Southern Queensland's Thallon district
9 years, 1 month ago

Extended internet outage disrupts businesses in Southern Queensland's Thallon district

ABC  

Some Telstra customers in south-west Queensland are still without internet service, almost a week after the nationwide outage. "Apparently it was supposed to given high priority the next day, which was either the Wednesday or the Thursday, and we're still without the internet," she said. Data either very slow or non-existent: Telstra Mrs Zilm, the owner of a mixed farming …

Telstra confirms all services restored following mass outage for mobile users across Australia
9 years, 1 month ago

Telstra confirms all services restored following mass outage for mobile users across Australia

ABC  

Telstra has confirmed all services have been restored after mobile customers experienced a mass outage in multiple states, explaining that the issue was caused by an "embarrassing human error". "Customers don't need to do anything to receive the free data, it will happen automatically for all of our mobile customers," Telstra said in a statement. Telstra's chief operations officer Kate …

Discover Related