Banks Legally Obligated To Ensure Account Safety: Delhi State Commission Holds SBI Liable For Deficiency In Service
1 month, 1 week ago

Banks Legally Obligated To Ensure Account Safety: Delhi State Commission Holds SBI Liable For Deficiency In Service

Live Law  

The Delhi State Commission, presided by Justice Sangita Dhingra Sehgal, Ms. Pinki and Mr. J. P. Agrawal held that banks are legally obligated to ensure the safety of the customers' accounts and failing to do so amounts to deficiency in service. Aggrieved by the District Commission's order, the bank appealed before the State Commission of Delhi. Observations by the State Commission The State Commission observed that the key issue was whether the District Commission rightly held the bank liable for a service deficiency and directed them to refund Rs. The State Commission found no error in the District Commission's order and upheld the decision to refund the amount and litigation costs.

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History of this topic

No Principal-Agent Relationship: Delhi State Commission Says No Deficiency By Canara Bank
6 days, 22 hours ago

No Principal-Agent Relationship: Delhi State Commission Says No Deficiency By Canara Bank

Live Law  

The Delhi State Consumer Disputes Redressal Commission, presided over by Justice Sangita Dhingra Sehgal and Ms. Pinki, has allowed the appeal filled by Canara Bank and exonerated the bank of allegations of service deficiency. Brief Facts of the Case: The complainant filed a complaint before the District Commission, alleging that Canara Bank, acting as a corporate agent for Bajaj Allianz …

'Bank Should Remain Vigilant' : Supreme Court Holds SBI Liable To Refund Amount To Customer Who Reported Fraudulent Transaction
1 week, 2 days ago

'Bank Should Remain Vigilant' : Supreme Court Holds SBI Liable To Refund Amount To Customer Who Reported Fraudulent Transaction

Live Law  

The Supreme Court recently observed that banks cannot shy away from the responsibility to safeguard their customers from unauthorized transactions reported from their accounts. The Court upheld the State Bank of India's liability for the fraudulent and unauthorized transactions reported in the customer's bank account. The bench was hearing the SLP filed by the SBI against the Gauhati High Court's …

Unjustified Deductions: Delhi State Commission Holds Canara Bank And Bajaj Insurance Liable For Deficiency In Service
2 weeks, 2 days ago

Unjustified Deductions: Delhi State Commission Holds Canara Bank And Bajaj Insurance Liable For Deficiency In Service

Live Law  

The Delhi State Commission, presided by Justice Sangita Dhingra Sehgal and Ms. Pinki held Canara Bank and Bajaj Allianz Life Insurance liable for deficiency in service for unjustifiably deducting balance amount from the complainant's account. Brief Facts of the Case The complainant alleged that the Canara Bank, acting as a corporate agent for the Bajaj Allianz Life Insurance, pressured her …

Bank Bound To Personally Notify Discontinuation Of Policy: NCDRC Holds SBI Liable For Deficiency In Service
3 weeks, 1 day ago

Bank Bound To Personally Notify Discontinuation Of Policy: NCDRC Holds SBI Liable For Deficiency In Service

Live Law  

The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra held that a bank is bound to personally notify the customer upon discontinuation of an insurance policy entered through them. Brief Facts of the Case The complainant filed a complaint regarding a claim under a Personal Accident Insurance cover linked to a home loan her late husband took from …

Complaints Of Banking Frauds Not Maintainable Before Consumer Forum: Delhi District Commission
3 weeks, 1 day ago

Complaints Of Banking Frauds Not Maintainable Before Consumer Forum: Delhi District Commission

Live Law  

The Delhi district commission has held that cyber frauds such as unlawful bank debit transactions are not within the purview of consumer forums. It was argued that such an act of unlawful debit from the bank account required detailed investigation by the police and thus consumer forums cannot decide complaints of such nature. Observations: The bench relied upon the judgment …

Telangana State Commission Holds SBI Liable For Deficiency In Service For Collecting Excess Amount From Customer Without Proper Justification
1 month ago

Telangana State Commission Holds SBI Liable For Deficiency In Service For Collecting Excess Amount From Customer Without Proper Justification

Live Law  

The Telangana State Commission, presided by Smt. V. V. Seshubabu held State Bank of India liable for deficiency in service for collecting unaccounted funds from the customer without proper justification. The complainant filed a complaint before the District Commission and alleged the bank collected Rs. Aggrieved by the District Commission's order, the bank filed an appeal before the State Commission …

Zero Liability For Customers If Unauthorized Transactions Occur Without Their Fault: NCDRC Holds Union Bank Of India Liable For Deficiency In Service
1 month ago

Zero Liability For Customers If Unauthorized Transactions Occur Without Their Fault: NCDRC Holds Union Bank Of India Liable For Deficiency In Service

Live Law  

The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra held Union Bank of India liable for deficiency in service owing to occurrence of unauthorized transactions. Contentions of the Bank The bank disputed the registered mobile number for the account and argued that the OTPs for the disputed transactions were sent to the complainant's registered number. Observations by the …

Delhi District Commission Holds Travel Agency Liable For Withholding Advance Amount Of Customer
1 month, 1 week ago

Delhi District Commission Holds Travel Agency Liable For Withholding Advance Amount Of Customer

Live Law  

The Delhi District Commission has held that not refunding the advance trip amount to the complainant even when the complainant did not avail the services of the agency amounts to unfair trade practice. On no adequate response from the travel agency, the complainant filed a consumer complaint praying for grant of the said refund. The Commission observed that neither any …

Delhi State Commission Holds FIITJEE Liable For Deficiency In Service
1 month, 1 week ago

Delhi State Commission Holds FIITJEE Liable For Deficiency In Service

Live Law  

The Delhi State Commission, presided by Justice Sangita Dhingra Sehgal, Ms. Pinki held FIITJEE liable for deficiency in service for collecting the full two-year fee from the complainant without making the required deposit or returning the interest. Dissatisfied with the District Commission's order, FIITJEE filed an appeal before the State Commission of Delhi. In light of these arguments, FIITJEE urged …

Failure To Meet Contractual Obligations: Delhi State Commission Holds TDI Infrastructure Liable For Deficiency In Service
1 month, 1 week ago

Failure To Meet Contractual Obligations: Delhi State Commission Holds TDI Infrastructure Liable For Deficiency In Service

Live Law  

The Delhi State Commission, presided by Justice Sangita Dhingra Sehgal and Ms. Pinki held TDI Infrastructure liable for deficiency in service due to non fulfillment of contractual obligations and delay in handing over the possession. Frustrated by the builder's failure to deliver possession within the promised timeframe, the complainant filed a complaint before the State Commission, alleging deficiency. According to …

Failing To Refund Advances As Per Agreed Terms: Delhi State Commission Holds TDI Infracorp Liable For Deficiency In Service
1 month, 1 week ago

Failing To Refund Advances As Per Agreed Terms: Delhi State Commission Holds TDI Infracorp Liable For Deficiency In Service

Live Law  

The Delhi State Commission, presided by Justice Sangita Dhingra Sehgal, Ms. Pinki held that failing to refund advances as per the terms of the agreement amounts to deficiency in service. Contentions of the Builder The builder argued that the complaint is not maintainable as the complainant is merely a speculative investor and not a “Consumer” as per the Consumer Protection …

Consumer Cases Weekly Round-Up: 8th To 14th July 2024
5 months, 4 weeks ago

Consumer Cases Weekly Round-Up: 8th To 14th July 2024

Live Law  

Supreme Court 'People Don't Purchase High-End Luxurious Cars To Suffer Discomfort' : Supreme Court Holds Mercedes Benz Liable For Faults In Vehicles The Supreme Court on Tuesday upheld orders of the National Consumer Disputes Redressal Commission granting relief to two companies who had purchased cars from luxury car company Mercedes-Benz for the use of their directors. Chandigarh Failure To Settle …

Bangalore District Commission Holds Union Bank Of India Liable For Failure To Refund Wrongfully Debited Money
6 months ago

Bangalore District Commission Holds Union Bank Of India Liable For Failure To Refund Wrongfully Debited Money

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K and Rekha Sayannavar held Union Bank of India liable due to its failure to refund the money wrongfully debited from the complainant's bank account while attempting to withdraw from the bank's ATM. Brief Facts: The Complainant attempted to withdraw money from an ATM operated by Union Bank …

Responsibility Of Bank To Prevent Unauthorized Transactions , Bangalore District Commission Holds SBI Liable
6 months, 1 week ago

Responsibility Of Bank To Prevent Unauthorized Transactions , Bangalore District Commission Holds SBI Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K and Rekha Sayannavar held State Bank of India liable for deficiency in services due to its failure to safeguard the FD account of a customer which resulted in unauthorized transactions amounting to Rs. Feeling aggrieved, the Complainant filed a consumer complaint in the Additional District Consumer Disputes …

Customer Is Responsible For Losses Caused By Their Negligence : Ernakulam District Commission Dismisses Complaint Against State Bank Of India
6 months, 2 weeks ago

Customer Is Responsible For Losses Caused By Their Negligence : Ernakulam District Commission Dismisses Complaint Against State Bank Of India

Live Law  

The Ernakulam District Commission, presided by Shri. Sreevidhia T.N., held that a customer is responsible for losses caused by their negligence, like sharing payment credentials, until they report the unauthorized transaction to the bank, after which the bank is responsible for subsequent losses. Despite the bank's prompt action in blocking the account upon receiving the complaint to prevent further losses, …

Consumer Cases Weekly Round-Up: 6th to 12th May 2024
8 months ago

Consumer Cases Weekly Round-Up: 6th to 12th May 2024

Live Law  

Supreme Court Consumer Protection Act 1986 | Onus Of Proving That Service Was Availed For 'Commercial Purpose' Is On Service Provider : Supreme Court Case Title: SHRIRAM CHITS PRIVATE LIMITED EARLIER KNOWN AS SHRIRAM CHITS PVT. National Consumer Disputes Redressal Commission Suppression Of Material Facts Makes Policy Voidable At Option Of Insurance Company, NCDRC Dismisses Revision Petition Against Bajaj Allianze …

Absence Of Transaction Alert SMS, Chandigarh District Commission Holds SBI Card Liable For Failure To Avoid Unauthorized Transactions
8 months, 4 weeks ago

Absence Of Transaction Alert SMS, Chandigarh District Commission Holds SBI Card Liable For Failure To Avoid Unauthorized Transactions

Live Law  

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Surjeet Kaur Presiding and Suresh Kumar Sardana held SBI Card liable for deficiency in service for failure to resolve disputes regarding unauthorized transactions within a reasonable time frame. In response, SBI card stated that the alleged fraudulent transactions were conducted under 3D secure conditions, with transactions secured and validated through …

Consumer Cases Weekly Round-Up: 26th February to 3rd March 2024
10 months, 1 week ago

Consumer Cases Weekly Round-Up: 26th February to 3rd March 2024

Live Law  

State Consumer Disputes Redressal Commission, Uttar Pradesh U.P. District Consumer Disputes Redressal Commission – I, Hyderabad Recurring Defects In Newly Purchased Laptop, Hyderabad District Commission Orders Lenovo To Refund Purchase Amount And Pay Compensation The District Consumer Disputes Redressal Commission – I, Hyderabad bench comprising B. Uma Venkata Subba Lakshmi and C. Lakshmi Prasanna held Lenovo India liable for deficiency …

Freezing Bank Account Without Proper Justification, Karnal District Commission Holds IDFC Bank Liable For Deficiency In Service
10 months, 1 week ago

Freezing Bank Account Without Proper Justification, Karnal District Commission Holds IDFC Bank Liable For Deficiency In Service

Live Law  

The District Consumer Disputes Redressal Commission, Karnal bench comprising Jaswant Singh, Vineet Kaushik and Dr Suman Singh held IDFC Bank liable for deficiency in services for freezing the bank account of the Complainant without providing adequate reasons. Feeling aggrieved, the Complainant approached the District Consumer Disputes Redressal Commission, Karnal, Haryana and filed a consumer complaint against the bank. Observations by …

Wrongful Deduction Of Money From Credit Account, Jaipur District Commission Holds SBI Liable For Deficiency In Service
10 months, 3 weeks ago

Wrongful Deduction Of Money From Credit Account, Jaipur District Commission Holds SBI Liable For Deficiency In Service

Live Law  

The District Consumer Disputes Redressal Commission-I, Jaipur bench comprising Shri Subesingh Yadav and Shrimati Neelam Sharma held State Bank of India liable for deficiency in service for wrongfully deducting money from the Complainant's account and failing to resolve the issue. Feeling aggrieved, the Complainant approached the District Consumer Dispute Redressal Commission, Jaipur and filed a consumer complaint against SBI. Observations …

Banks Ought To Investigate Fraudulent Transactions Per RBI Guidelines, Panchkula District Commission Holds SBI Liable
10 months, 4 weeks ago

Banks Ought To Investigate Fraudulent Transactions Per RBI Guidelines, Panchkula District Commission Holds SBI Liable

Live Law  

The District Consumer Disputes Redressal Commission, Panchkula bench comprising Satpal, Dr Sushma Garg and Dr Barhm Parkash Yadav held State Bank of India liable for deficiency in services for its failure to provide safety and security of electronic banking transactions which resulted in unauthorized transactions of Rs. Feeling aggrieved, the Complainant approached the District Consumer Disputes Redressal Commission, Panchkula, Haryana …

Failure To Reverse Fraudulent Transactions, NCDRC Holds HDFC Bank Liable For Deficiency In Service
11 months, 2 weeks ago

Failure To Reverse Fraudulent Transactions, NCDRC Holds HDFC Bank Liable For Deficiency In Service

Live Law  

The National Consumer Disputes Redressal Commission, New Delhi bench led by Dr. Inder Jit Singh held HDFC Bank liable for deficiency in services for failing to provide security measures to the credit card issued to the Complainant which resulted in unauthorized transactions amounting to Rs. The NCDRC set aside the respective orders of East Delhi District Commission and Delhi State …

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs
1 year, 2 months ago

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore bench comprising Sri Shivarama K., Sri Chandrashekar S. Noola and Smt. The District Commission cited a circular issued by the RBI which exempts customers from liability for unauthorized electronic banking transactions. Observations by the Commission: The District Commission held that the SBI had failed to safeguard the complainant's accounts and had not …

'Bank Liable If Customer Suffers Loss Due To Unauthorized Transactions': Kerala Consumer Forum Orders Compensation
1 year, 4 months ago

'Bank Liable If Customer Suffers Loss Due To Unauthorized Transactions': Kerala Consumer Forum Orders Compensation

Live Law  

The Ernakulam Consumer Disputes Redressal Commission recently directed the State Bank of India to return an amount of Rs. But one thing is oetain that where a bank is providing service to its customer, it owes a duty to exercise reasonable care to protect the interests of the customer. Needless to say that a bank owes a duty to its …

Banks Not Liable to Pay if You Have Fallen for Fraud or Scams
3 years, 9 months ago

Banks Not Liable to Pay if You Have Fallen for Fraud or Scams

News 18  

Witnessing a rise in the rate of frauds and scams, several Individuals need to take such warnings seriously as avoiding them can lead to huge monetary losses and they might not even be compensated for the same by the banks. According to a recent judgement by a Gujarat consumer court, a victim of bank fraud is not liable for any …

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