KLM wrongly turning away passengers with made-up passport rules
2 years, 5 months ago

KLM wrongly turning away passengers with made-up passport rules

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Two of Europe’s leading airlines are wrongly turning away UK passengers whose passports comply with post-Brexit EU rules. A British passport must meet two conditions for travel to the EU: It must have been issued less than 10 years ago on the day of entry to the EU country It must be valid for at least three months after the intended date of return from the EU The European Commission in Brussels has made it clear that these rules are independent of each other; a passenger with a passport issued on 1 November 2012 could travel to the EU any time up to 31 October 2022, so long as the expiry date met the second condition. Since he had been wrongly denied boarding, Dr Banks applied for statutory compensation under European air passengers’ rights rules as well as recompense for his air fare and lost accommodation costs. Because of KLM’s decision, the couple were due a full refund of air fares plus cash compensation of £220 per person under European air passengers’ rights rules.

History of this topic

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1 month ago
When passengers are wrongly turned away by airports, how should they be compensated?
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2 months, 4 weeks ago
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2 months, 4 weeks ago
EasyJet wrongly kicks passenger off flight due to ‘invalid’ passport – then refuses compensation
5 months, 2 weeks ago
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6 months ago
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6 months, 1 week ago
Barred from Europe: 2.4m Brits caught in post-Brexit passport chaos
1 year ago
British Airways turns away passenger after claiming ‘UK passports expire after nine years’
1 year, 3 months ago
Man forced to drive through five countries due to ‘baffling’ passport rule
1 year, 7 months ago
easyJet: how will passengers wrongly denied boarding get the compensation due?
2 years, 6 months ago
EasyJet denies valid compensation claims by doubling down on incorrect EU passport rules
2 years, 7 months ago
EasyJet passport rules: These are passengers’ rights if they were mistakenly denied boarding by airline
2 years, 11 months ago
EasyJet removes misleading passport expiry rules
2 years, 11 months ago
British Airways compensation: Airline agrees to cover cost of flights and claims under EU rules after IT system failure
7 years, 10 months ago

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