'Reverse mentorship': How young workers are teaching bosses

'Reverse mentorship': How young workers are teaching bosses Getty Images Traditional notions of mentoring are top down: senior leaders guiding lower-level staff. P&G's reverse mentoring program has taught senior staff how younger people shop online, and improved disability inclusion among workplace videos. Reverse mentoring schemes can make younger staff feel listened to and welcome in offices, helping reduce employment churn; research from consultancy Deloitte suggests half of millennials and Gen Z workers will quit within five years if they don't feel heard on issues they prioritise, which include the environment and climate change, workplace mental health and equality. Reverse mentoring schemes can make younger staff feel listened to and welcome in offices, helping reduce employment churn One example is within finance company BNY Mellon Pershing which, in 2019, boosted its retention rate to 96% for the 77 millennials who took part in its reverse-mentoring scheme during three years. Jordan says reverse mentoring in the pandemic era has also evolved to become a way for senior executives to unpack how younger employees want to work – including their preferences for remote work and flexibility, wellbeing support and diversity initiatives – in many cases leading to the introduction of evolved workplace policies.