Eurostar named worst-performing European train operator in new study

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Eurostar has been ranked as the worst-performing train operator in Europe, with its high ticket prices and reliability of services scoring low in a new analysis. The campaign group’s analysis revealed that Trenitalia, Switzerland’s SBB, and Czech operator RegioJet provide the best rail services in Europe, while French company Ouigo, Greece’s Hellenic Trains and Eurostar were found to rank the lowest. T&E concluded that expensive rail tickets do not equal high quality, as operators like Eurostar charge nearly twice the European average price per kilometre, yet it argues it fails to deliver better services based on its overall score. “Eurostar has had a record number of passengers travel in 2024 and expects that figure to grow as we continue to invest in our services.” Regarding price, Eurostar said, “With the launch of our new website and app in October 2023, our launch prices have not changed,” adding that its “low fare finder” and its last-minute deal finder “Snap” have made it easy for customers to access cheaper tickets.