The world can learn from India’s digital public infra experience
Hindustan TimesLast week, the Digital Economy Working Group of G20 met for the first time under India’s presidency. We draw from a recent study of three state-level digital ecosystems for the delivery of social protection and observe the following learnings for India to take to a global stage: First, well-defined data privacy and security laws are critical to the success of digital systems. Furthermore, any design features that impede access to digital systems risk alienating citizens and causing their exclusion from critical social protection schemes. In this context, enabling access to digital public service delivery platforms through mobile phones and complementing such access with offline infrastructure will make these systems more inclusive. Ultimately, in India and abroad, such systems can be designed to create a better service delivery experience for the citizen by suppressing the risks accompanying the transition to digital systems.