Unethical, deception of passengers: Shivraj slams Air India over ’broken’ seat; carrier orders probe

Bhopal/Mumbai, Feb 22 Union Agriculture Minister Shivraj Singh Chouhan on Saturday slammed Tata Group-owned Air India for allotting him a "broken and sunk" seat and described it as an "unethical" practice wherein the airline charges passengers full fare and then makes them occupy defective seats. Chouhan further asked whether Air India management would take steps to ensure that no passenger faces such discomfort in the future, "or will it continue to exploit passengers' urgency to reach their destination?" Expressing "regrets" for the inconvenience caused to Union Minister, Air India spokesperson in a statement said, "we are conducting a thorough investigation into the matter to ensure that such incidents are not repeated." "Air India deeply regrets the inconvenience caused to Hon'ble Union Minister, Shri Shivraj Singh Chauhan ji on his flight from Bhopal to Delhi.