Names must be printed on tickets, cyber cell tells ticketing platforms

MUMBAI: Starting December 15, ticketing platforms like BookMyShow will have to include the names of customers on tickets in cases where demand outstrips supply and chances of black-market sales are high, Maharashtra Cyber, the nodal agency for cybercrimes and cyber security in the state, has said. The agency has also issued a set of guidelines that ticketing platforms would have to follow to curb malpractices like scalping, where tickets are resold by dubious entities at exorbitant prices. Names must be printed on tickets, cyber cell tells ticketing platforms The measures have been initiated following allegations about BookMyShow conspiring with black-market operators to hoard tickets for British band Coldplay’s Music of the Spheres world tour in January 2025, said sources. “We have also asked ticketing platforms to analyse repetitive patterns such as the use of identical mobile numbers, email IDs, or payment methods for multiple purchases, and report suspicious activities to law enforcement agencies,” the official said, noting that the measures would enhance accountability, prevent unauthorised resale and ensure that tickets are used exclusively by genuine buyers.