Failure To Notify Customer Upon Reaching Credit Limit : Uttarakhand State Commission Holds BSNL Liable For Deficiency In Service
1 month, 1 week ago

Failure To Notify Customer Upon Reaching Credit Limit : Uttarakhand State Commission Holds BSNL Liable For Deficiency In Service

Live Law  

The Uttarakhand State Commission, presided by Mr. M. K. Singhal and Mr. C. M. Singh, held that failure to notify a customer when 80% of the credit limit is reached, as required by TRAI rules, amounts to deficiency in service. The District Commission ruled in the complainant's favour, prompting BSNL to challenge the decision at the State Commission of Uttarakhand. Observations by the State Commission The State Commission noted that the complainant applied for international roaming and call facilities, which require proper mobile settings to activate. The commission noted that BSNL was found to have failed to inform the complainant when their usage crossed 80% of the credit limit, which is required by TRAI rules, raising questions about BSNL's communication.

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History of this topic

Uttarakhand State Commission Holds National Insurance Liable For Deficiency In Service Over Denial Of Legitimate Claim Amount
3 weeks ago

Uttarakhand State Commission Holds National Insurance Liable For Deficiency In Service Over Denial Of Legitimate Claim Amount

Live Law  

The Uttarakhand State Commission, presided by Mr. M.K. Singh held National Insurance liable for deficiency in service and upheld the District Commission's order. Consequently, the insurer appealed before the State Commission of Uttarakhand. Contentions of the Insurer The insurer argued that the complainant breached policy terms and did not intimate the theft promptly. However, the complainant contended that the insurer …

Failure To Provide Job-Hunting Assistance, Bangalore District Commission Holds Shine.Com Liable
6 months, 3 weeks ago

Failure To Provide Job-Hunting Assistance, Bangalore District Commission Holds Shine.Com Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K, Chandrashekar S Noola and Rekha Sayannvar held Shine.Com liable for deficiency in services due to its failure to provide job-hunting services for which the Complainant paid Rs. Feeling aggrieved, the Complainant approached the Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban, Karnataka and filed a consumer complaint …

Failure To Resolve Credit Issue Within Promised Deadline, Ernakulam District Commission Holds Myntra Liable
6 months, 3 weeks ago

Failure To Resolve Credit Issue Within Promised Deadline, Ernakulam District Commission Holds Myntra Liable

Live Law  

The District Consumer Disputes Redressal Commission, Ernakulam bench comprising Shri D.B. held Myntra liable for deficiency in service for failure to resolve the issue with the Complainant's credit points within the promised deadline. Seeking a refund of the credited amount, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, Ernakulam, Kerala. Observations of the Commission: The …

Consumer Cases Weekly Round-Up: 26th February to 3rd March 2024
10 months ago

Consumer Cases Weekly Round-Up: 26th February to 3rd March 2024

Live Law  

State Consumer Disputes Redressal Commission, Uttar Pradesh U.P. District Consumer Disputes Redressal Commission – I, Hyderabad Recurring Defects In Newly Purchased Laptop, Hyderabad District Commission Orders Lenovo To Refund Purchase Amount And Pay Compensation The District Consumer Disputes Redressal Commission – I, Hyderabad bench comprising B. Uma Venkata Subba Lakshmi and C. Lakshmi Prasanna held Lenovo India liable for deficiency …

Bangalore District Commission Holds Bharathi Airtel Liable For Failure To Follow TRAI Regulations And Lack Of Clarity On Tariff Details
1 year, 2 months ago

Bangalore District Commission Holds Bharathi Airtel Liable For Failure To Follow TRAI Regulations And Lack Of Clarity On Tariff Details

Live Law  

The III Additional District Consumer Disputes Redressal Commission, Bangalore Urban bench comprising Sri Shivarama K and Sri Chandrashekar S Noola held Bharathi Airtel Limited liable for excessively charging two of their customers who bought an international roaming pack. The District Commission held that there was a lack of clarity regarding the charges and further, Airtel did not follow TRAI guidelines …

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs
1 year, 2 months ago

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore bench comprising Sri Shivarama K., Sri Chandrashekar S. Noola and Smt. The District Commission cited a circular issued by the RBI which exempts customers from liability for unauthorized electronic banking transactions. Observations by the Commission: The District Commission held that the SBI had failed to safeguard the complainant's accounts and had not …

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