How a secret Tesla team reportedly thwarted customers’ range complaints
1 year, 5 months ago

How a secret Tesla team reportedly thwarted customers’ range complaints

LA Times  

Elon Musk is known for his unusual and disruptive business practices. The latest apparent example was reported Thursday in an article by news agency Reuters: For years, Tesla reportedly has exaggerated the maximum range of the electric cars it sells. When customers’ range complaints overwhelmed the company’s service team, according to Reuters, Tesla created a special team to cancel those appointments and tell drivers that nothing was wrong with their cars’ battery data. The news report, which cites customers and unnamed former employees, said that the company created a “Diversion Team” in Las Vegas specifically to cancel as many range-related appointments as possible. According to Reuters, Tesla rigged its algorithms for its range meter to give drivers a “rosy” idea of how far the car could travel on a full charge; when the battery was half-depleted, the software would show a more realistic range projection, to avoid a driver being stranded with no juice left in the battery.

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History of this topic

‘Investigating EV range claims may cause material adverse impact on business’ says Tesla to US DoJ
1 year, 2 months ago

‘Investigating EV range claims may cause material adverse impact on business’ says Tesla to US DoJ

Firstpost  

Tesla which is facing numerous investigations around the claims it makes about range of its EVs in its Tesla Inc. has confirmed that it received requests for information and subpoenas from the United States Department of Justice concerning potential personal benefits violations, the advertised range of its vehicles, and personnel decisions during the third quarter of this year. Furthermore, earlier …

Huge Tesla data leak reportedly reveals thousands of safety complaints. 4 things to know
1 year, 7 months ago

Huge Tesla data leak reportedly reveals thousands of safety complaints. 4 things to know

LA Times  

For years, technical problems with Tesla’s Autopilot system have been blamed for causing crashes. A huge data dump based on a whistleblower’s leak of internal Tesla documents shows that problems with Tesla’s automated driving technology may be far more common than media reports and regulators have let on, according to the German newspaper Handelsblatt, which published an article about it …

Tesla fires 229 employees from Autopilot team, shuts office
2 years, 5 months ago

Tesla fires 229 employees from Autopilot team, shuts office

India TV News  

Highlights Most of the workers were in moderately low-skilled, low-wage jobs Tesla employs more than 1,00,000 people across its facilities A team of lawyers representing former Tesla employees have sought emergency protection Tesla has laid off 229 annotation employees from its Autopilot team and closed one of its offices in the United States. "Most of the workers were in moderately …

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