Broken seat, upset minister, deluge of complaints: When can passengers expect better services from Air India?
3 weeks, 4 days ago

Broken seat, upset minister, deluge of complaints: When can passengers expect better services from Air India?

Live Mint  

Last week, Union Agriculture Minister Shivraj Singh Chouhan tweeted about his horrid experience of travelling by Air India, which put the harsh spotlight back on the airline and its services. While the supply chain issues are known worldwide, the announcements that Air India makes are possibly getting itself into trouble. The merger of Vistara into Air India led to a sudden surge in three-class aircraft, including a better-maintained one, available to the merged Air India. Passengers continue to opt for Air India The issue faced by the Union minister may be a non-issue to begin with if the seats are found perfectly safe and certified and refurbishment continues to be delayed, but that has not stopped passengers from patronising Air India.

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