Ryanair named worst brand for customer service in Which? survey
The IndependentSign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Ryanair scored just 45 per cent for customer service overall and received the lowest rating of one star in all three categories. British Airways came 83rd, with an overall customer service rating of 66 per cent, while easyJet was the highest ranking airline at 79th place with an overall score of 68 per cent. Thomas Cook placed 56th with 73 per cent, followed by Tui, which ranked 65th with a 71 per cent customer service rating. The brand that scored the highest overall was bank First Direct: it clocked up an overall customer service score of 89 per cent and scored four or five stars in all three categories.
History of this topic
British Airways named worst long-haul airline in customer satisfaction survey
The Independent
Wizz Air named worst UK airline for customer service in Which? survey
The Independent
British Airways ranked among worst airlines for passenger satisfaction
The Independent
Worst short-haul airline revealed in new survey – and it’s not Ryanair
The Independent
The best and worst short-haul airlines for 2023 named by Which? - and one's rated WORSE than Ryanair
Daily Mail
Ryanair and British Airways named worst short-haul airlines in new Which? survey
The Independent
Virgin Atlantic and Ryanair rated worst for customer service over refunds, says Which?
The Independent
Ryanair says that 91 per cent of its customers rate it as either 'excellent', 'very good' or 'good'
Daily Mail
British Airways named as second worst airline in new ranking
The Independent
Ryanair voted worst airline again by Which? with British Airways slipping down the rankings
Daily Mail
Ryanair voted worst airline for sixth year running
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