STA Travel goes into administration with travellers still trying to get refunds
4 years, 4 months ago

STA Travel goes into administration with travellers still trying to get refunds

ABC  

Thousands of travellers who booked holidays before the coronavirus pandemic are now in limbo after student travel agency STA went into administration. Key points: All 27 STA outlets are "closed for the foreseeable future" Customers are being advised to contact airlines, hotel companies and banks about refunds The business employs 180 full-time employees Deloitte joint voluntary administrator Jason Tracy said they were undertaking an "urgent assessment" of the company's financial position and exploring whether a global restructure or business sale could be achieved. "COVID-19 has brought the travel industry in Australia close to a standstill," Mr Tracy said. "How dare this company say, we signed up with terms and conditions saying that if anything happened, if we cancelled within a certain amount of time, that we would actually get a full refund," Mrs Rafferty said. "The collapse of STA Travel in Australia and New Zealand is certainly related to trading conditions caused by the pandemic, and has been preceded by its Swiss holding company recently filing for insolvency," Mr Tracey said.

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