U.S. to propose new rules for airline cancellations, delays
1 year, 10 months ago

U.S. to propose new rules for airline cancellations, delays

LA Times  

The Biden administration will write new rules that will require airlines to compensate passengers if they are stranded for reasons within the airline’s control. President Biden said Monday that his administration will write new regulations that will require airlines to compensate air travelers and cover their meals and hotel rooms if they are stranded for reasons within the airline’s control. The Transportation Department is expanding the site to indicate when airlines offer cash, travel vouchers or frequent flier miles as compensation for flight disruptions under their control. None of the major U.S. airlines offer cash for controllable cancellations or long delays, only Alaska Airlines offers frequent flier miles, and only Alaska and JetBlue provide travel credits, according to the dashboard.

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History of this topic

Airlines will now be required to give automatic refunds for canceled and delayed flights
11 months ago

Airlines will now be required to give automatic refunds for canceled and delayed flights

LA Times  

Passenger drop off their baggage at United Airlines in a terminal at George Bush Intercontinental Airport in Houston in December. The Biden administration issued final rules last week to require airlines to automatically issue cash refunds for things such as delayed flights. The Biden administration issued final rules last week to require airlines to automatically issue cash refunds for things …

Airlines will now be required to give automatic cash refunds for canceled and delayed flights
11 months ago

Airlines will now be required to give automatic cash refunds for canceled and delayed flights

Associated Press  

The Biden administration issued final rules Wednesday to require airlines to automatically issue cash refunds for things like delayed flights and to better disclose fees for baggage or canceling a reservation. The Transportation Department said airlines will be required to provide automatic cash refunds within a few days for canceled flights and “significant” delays. A spokesperson for the group said …

Flight disruption guidelines: Aviation ministry cracks down on airlines for delays and cancellations
1 year, 2 months ago

Flight disruption guidelines: Aviation ministry cracks down on airlines for delays and cancellations

Hindustan Times  

The Union Ministry of Civil Aviation has asked airlines and operators to do justice to passengers amid cancellations and delays in flights due to fog and other operational-related issues. Flight disruption guidelines: Aviation ministry cracks down on airlines for delays and cancellations The new year has seen an increase in air travel, especially by families for holidays, but the ministry …

Passengers to be compensated for flight delays and cancellations under new US rules
1 year, 10 months ago

Passengers to be compensated for flight delays and cancellations under new US rules

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. The aim of the rules would be, for the first time, to require airlines to pay compensation beyond a ticket …

US to propose new rules for airline cancellations, delays
1 year, 10 months ago

US to propose new rules for airline cancellations, delays

Associated Press  

President Joe Biden said Monday his administration will write new regulations that will require airlines to compensate air travelers and cover their meals and hotel rooms if they are stranded for reasons within the airline’s control. The Transportation Department is expanding the site to indicate when airlines offer cash, travel vouchers or frequent-flyer miles as compensation for flight disruptions under …

New airline rules proposed by the Biden administration to protect passengers from flight cancellations and delays
1 year, 10 months ago

New airline rules proposed by the Biden administration to protect passengers from flight cancellations and delays

Hindustan Times  

The Biden administration has announced new regulations to ensure that airlines provide compensation for flight disruptions that are within their control. The proposed rules would require airlines to compensate passengers and cover expenses such as meals, hotels, and rebooking when an airline causes a significant delay or cancellation. "This rule would, for the first time in U.S. history, propose to …

US to propose new rules for airline cancellations, delays. Read details inside
1 year, 10 months ago

US to propose new rules for airline cancellations, delays. Read details inside

Hindustan Times  

The Biden administration is working on new regulations that would require airlines to compensate passengers and cover their meals and hotel rooms if they are stranded for reasons within the airline's control. The rulemaking pledge continues a push by the Democratic administration to require airlines to improve customer service, and it comes just weeks before the start of the peak …

US investigating December flight cancellations at Southwest
2 years, 2 months ago

US investigating December flight cancellations at Southwest

Associated Press  

DALLAS — The U.S. Transportation Department said Wednesday it is investigating whether Southwest Airlines deceived customers by knowingly scheduling more flights in late December than it realistically could handle. “DOT is in the initial phase of a rigorous and comprehensive investigation into Southwest Airlines’ holiday debacle that stranded millions,” the department said in a statement. Southwest said its holiday schedule …

Southwest Airlines flight cancellations continue to snowball
2 years, 3 months ago

Southwest Airlines flight cancellations continue to snowball

Associated Press  

DALLAS — Travelers who counted on Southwest Airlines to get them home suffered another wave of canceled flights Wednesday, and pressure grew on the federal government to help customers get reimbursed for unexpected expenses they incurred because of the airline’s meltdown. “I’m starting to feel homeless.” By early afternoon on the East Coast, about 90% of all canceled flights Wednesday …

Buttigieg vows Southwest Airlines will be held ‘accountable’ for 15,700 cancelled flights over holidays
2 years, 3 months ago

Buttigieg vows Southwest Airlines will be held ‘accountable’ for 15,700 cancelled flights over holidays

The Independent  

Sign up for the daily Inside Washington email for exclusive US coverage and analysis sent to your inbox Get our free Inside Washington email Get our free Inside Washington email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Transportation Secretary Pete Buttigieg vowed to hold Southwest Airlines “accountable” …

‘System failure’: US blames Southwest Airlines for meltdown
2 years, 3 months ago

‘System failure’: US blames Southwest Airlines for meltdown

Al Jazeera  

US Secretary of Transportation Pete Buttigeig says mass flight cancellations are not merely a ‘weather-driven issue’. The administration of US President Joe Biden has called the meltdown that led to the cancellation of thousands of flights at Southwest Airlines a “system failure”, blaming the company itself for the crisis. “So what this indicates is a system failure, and they need …

US probes ‘unacceptable’ Southwest Airlines storm cancellations
2 years, 3 months ago

US probes ‘unacceptable’ Southwest Airlines storm cancellations

Al Jazeera  

The United States Department of Transportation has said that it plans to examine mass flight cancellations and delays by Southwest Airlines in recent days, amid a devastating storm that has disrupted travel plans for millions of Americans during the holiday season. The government agency said it would look to determine if the flight cancellations by Southwest — which in particular …

Buttigieg warns airlines to help travelers or face new rules
2 years, 7 months ago

Buttigieg warns airlines to help travelers or face new rules

Associated Press  

Transportation Secretary Pete Buttigieg has warned airlines that his department could draft new rules around passenger rights if the carriers don’t give more help to travelers trapped by flight cancellations and delays. The Transportation Department on Friday released a copy of the letters, which it said were sent to CEOs of 10 U.S. airlines including the major ones, their regional …

Flight canceled? Getting a refund might become easier
2 years, 7 months ago

Flight canceled? Getting a refund might become easier

LA Times  

Current rules require airlines to pay passengers refunds and flight vouchers for cancellations and “significant changes” to flight schedules but do not clearly define “significant changes.” Responding to a “flood of air travel service complaints” during the pandemic, the U.S. Department of Transportation proposed rule changes Wednesday to make it easier for airline passengers to collect refunds for canceled or …

Flight cancelled? You deserve an automatic refund, say MPs
2 years, 11 months ago

Flight cancelled? You deserve an automatic refund, say MPs

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. In its latest report, UK aviation: reform for take-off, the committee’s MPs called on the Civil Aviation Authority to “utilise …

"90% Amount Already Refunded": IndiGo To Refund All Passengers By Jan 31 For Ticket Cancellations Due To Covid-Lockdown
4 years, 3 months ago

"90% Amount Already Refunded": IndiGo To Refund All Passengers By Jan 31 For Ticket Cancellations Due To Covid-Lockdown

ABP News  

Budget carrier IndiGo on Monday said it will refund the payment to all passengers against the ticket cancellations done during the Covid-induced Lockdown, by 31st January, 2021. The company said that it has already refunded Rs 100 crore which is about 90 per cent of the total amount it owed to customers.According to news agency PTI, IndiGo chief executive officer …

Flight tickets booked between 25 Mar and 3 May will be ’fully refunded’: DGCA tells SC
4 years, 6 months ago

Flight tickets booked between 25 Mar and 3 May will be ’fully refunded’: DGCA tells SC

Live Mint  

Supreme Court on Sunday was informed by Directorate General of Civil Aviation that tickets booked by passengers in domestic and international carriers for air travel between March 25 to May 3, 2020, which was the first two phases of lockdown, will be "fully refunded." "Non-refund of air tickets booked during lockdown and creation of involuntary credit shell by airlines is …

Give Airlines Time Till March 31 to Refund Passengers for Cancelled Flights: Govt to SC
4 years, 6 months ago

Give Airlines Time Till March 31 to Refund Passengers for Cancelled Flights: Govt to SC

News 18  

Citing the health of the Aviation sector, Central government has sought to give airlines time till March 31, 2021 to make refunds of air tickets for flights cancelled during the lockdown. Submitting its affidavit in the Supreme Court, the government has favoured the airlines’ view of issuing credit shell for the time being which can be used by consumers till …

Coronavirus Outbreak: Airline ticket refunds row escalates as sector stares at huge job losses
4 years, 11 months ago

Coronavirus Outbreak: Airline ticket refunds row escalates as sector stares at huge job losses

Firstpost  

Global airlines warned that 25 million jobs across the world could be at risk from the coronavirus air travel downturn, and held out against offering refunds to passengers as cash runs out London/Paris: Global airlines warned that 25 million jobs across the world could be at risk from the coronavirus air travel downturn, and held out against offering refunds to …

Feds direct airlines to refund passengers for canceled flights
4 years, 11 months ago

Feds direct airlines to refund passengers for canceled flights

CNN  

CNN — Federal officials on Friday ordered airlines to reimburse customers for canceled flights, saying a growing number of passengers are complaining amid the coronavirus pandemic that airlines are providing travel credits rather than refunds. The US Department of Transportation did not say how many claims it has substantiated, but it did direct carriers in an enforcement notice “that passengers …

Jet Airways crisis: Pilots body defers 'no flying' call ahead of lenders meet today; airline withdraws services from SAARC routes
5 years, 11 months ago

Jet Airways crisis: Pilots body defers 'no flying' call ahead of lenders meet today; airline withdraws services from SAARC routes

Firstpost  

The guild, which has around 1,100 pilots as its members, decided to stop flying from 15 April in protest against non-payment of salaries since March Mumbai: Cash-strapped Jet Airways Sunday averted a deeper crisis after its pilots body, the National Aviatior’s Guild, deferred its “no flying” call to a later date from Monday, when the management is scheduled to meet …

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