Jetstar stops woman boarding flight from Launceston Airport due to accessibility requirement

A Melbourne woman says she felt "humiliated" after Jetstar stopped her from boarding a plane in Launceston because she could not climb the stairs. Key points: A Melbourne woman said she told Jetstar in advance she needed assistance getting on a flight She said when she arrived at Launceston Airport, Jetstar told her she could not board the flight Jetstar is investigating the incident and Tammara says the airline had since agreed to refund the cost of her flights home Tammara, whose last name has been withheld for privacy, went on a holiday to Tasmania last week while recovering from gynaecological surgery. Tammara said she contacted Jetstar, who were able to organise a lift from the tarmac so she could bypass the stairs and board her flight from Melbourne to Launceston. A Jetstar spokesperson said they were taking Tammara's complaint "extremely seriously". Ms Lee, who uses a wheelchair and flies nearly every week, said "more often than not" she has an uncomfortable experience at the airport — from check-in to security to boarding a plane.