Ex-Google, Meta, and Samsung engineers are working on a sales agent who understands you emotionally
Live MintThree former engineering leaders from Alphabet Inc.’s Google, Meta Platforms Inc. and Samsung Electronics Co. have raised $10 million for a new startup focused on making artificial intelligence-powered customer sales agents more emotionally attuned. AI-powered tools in customer service The rise of large language models like OpenAI’s GPT have prompted consumer brands to incorporate chatbots and other AI-powered tools into their customer service processes, delegating simpler question-and-answer tasks to machines before a request is escalated to a human. Through a partnership with OpenAI to use its large language model, the startup is developing a separate model on top of it to act as a supervisor to chatbots that can keep conversations on track and make them come across as more polite and more aware of a brand’s identity, said Chief Technology Officer Tim Howes. Zhang was previously a vice president of engineering at Google, a general manager for Meta’s AI for Products group, and chief technology officer for Tinder.
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