EasyJet continues to misinform passengers over passport validity

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. In a screenshot shared with The Independent, an easyJet customer service agent in an online chat can be seen erroneously advising Mr Doyle that he needs six months left on his passport to fly to Italy. “According to the latest update that we have, Daniel, the passport must have minimum six months left before it expires in order to travel with us,” reads the message, dated 4 May – despite the fact that the airline confirmed to The Independent it would be updating its rules on 27 April. “I really don’t know what I can do now to guarantee myself that me and my mum can go to Eurovision next week.” After calling easyJet again later the same day, a customer service agent told Mr Doyle that his passport would in fact be valid for travel, and he has booked replacement flights. “I do not want other travellers living with the same doubt that I am.” He added: “Needless to say, if me and my mother do get inside the arena for the grand final next week.I'm ordering a glass of Bucks Fizz.” An easyJet spokesperson apologised for the mistaken advice and told The Independent that customer service teams were being appraised of the new guidance.