Are you an SBI customer? Here’s how new chairman C.S. Setty plans to improve your banking experience
Live MintMumbai: Standup comedian and graphic designer Kajol Srinivasan wasn’t laughing after an interaction with the manager of a State Bank of India branch in Mumbai a couple of months ago. The sheer number of branches and people involved—SBI is the banking lifeline for one in every three Indians—make it challenging for a bank of SBI’s size to keep every customer happy all of the time. One way that Setty wants to reduce the load on branches and improve service is by leveraging SBI’s Yono digital banking platform further. “Further, given the gap in loan growth and deposit growth and the bank continuing to lose market share in deposits over the last four quarters, we expect lending growth to moderate…" it said. “SBI’s cost-to-income ratio is relatively higher because of pension liability, a factor that impacts many efficiency ratios compared to other banks," said Rajnish Kumar, a former chairman of the bank.