NDIS akin to a 'Byzantine maze' for frustrated families having to go without funding for months

While each of their stories is different, the results are frustratingly similar — dealing with the National Disability Insurance Agency has driven some of the most vulnerable people in our society to the brink. "My issue is solved but I don't know how … nobody got back to me — not the NDIA, not Bill Shorten's office, not the complaints office," she said. "We had a review of the plan — nothing changed, it just rolled over … with the same amount of funding," Ms Cricelli said. 'Byzantine maze' Mental health carer and advocate Mary Hollick, who is a member of the Ballarat Mental Health Carers Circle, described the NDIS as a "catastrophe". "When a plan, or the funding for a plan runs out, staff disappear — it's fairly transactional," Dr Hollick said.