CCPA orders probe into Veena World’s cancelled tours during pandemic
Hindustan TimesThe Central Consumer Protection Authority has ordered an investigation into leading travel company Veena World’s cancellation of packaged tours during the pandemic. Spencer Platt/Getty Images/AFP == FOR NEWSPAPERS, INTERNET, TELCOS & TELEVISION USE ONLY == The order dated September 26 came on a complaint filed by consumer rights body Mumbai Grahak Panchayat last year against Veena Patil Hospitality Pvt Ltd which operates under the brand name Veena World. The MGP complaint alleged that Veena World had refused to refund the amounts paid by the consumers towards their packaged tours, and instead it offered a “non-refundable, and non-encashable Future Tour Voucher ” after deducting substantial amounts under heads such as cancellation charges or tour transfer charges. Stating that it had refunded an amount of ₹43 crore to consumers who opted for refunds, it contended that out of 100 per cent of cancelled tours due to Covid-19 pandemic, 88 per cent had agreed to rescheduling through FTV, 7 per cent had opted for refunds, 4.95 per cent had approached various consumer forums in their individual capacities, and 0.05 per cent were misled by consumer organisations which gave them false promises and hopes.
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