Swiggy delivery agent echoes concerns by Zomato’s Deepinder Goyal, ‘Why not make our job easier?’
1 week ago

Swiggy delivery agent echoes concerns by Zomato’s Deepinder Goyal, ‘Why not make our job easier?’

Live Mint  

Food delivery personnel face many difficulties daily while executing their jobs — from unwieldy restaurants and customers to harsh weather conditions and traffic accidents. Narrating a similar ordeal, a Swiggy delivery agent has shared the “hardest” and most frustrating aspect of this job. This comes months after Zomato CEO Deepinder Goyal highlighted the ‘inhumane’ treatment food delivery agents get at malls. In a viral Instagram video, a part-time “Swiggy gurl”, Amritha, shared her struggle to collect orders from one of “Asia’s largest malls.” Although she didn't disclose the mall’s name, but according to the hints in the viral video, it might be one of Kerala’s sprawling Lulu malls. In the viral video, she described how a food delivery agent has to endure a lengthy ordeal to grab the smallest of orders: parking vehicles in a separate parking slot, taking the service lift, going to the food court and walking to the shop from where they collect the order —all this before they even begin the delivery journey.

Food Orders Zomato Deepinder Goyal Swiggy Delivery  easier  amritha  goyal  deepinder  shared  swiggy  delivery  zomatos  viral  agent  job  echoes  orders  video  malls  food  collect  concerns

History of this topic

Swiggy delivery girl shares 'hardest' part of her job in viral video, suggests a fix
1 week, 2 days ago

Swiggy delivery girl shares 'hardest' part of her job in viral video, suggests a fix

India Today  

A Swiggy delivery agent, Amrita, shared what she calls the “hardest” and most frustrating aspect of her part-time job in a now-viral post on Instagram. Juggling her work with her studies, Amritha posted a candid Instagram Reel detailing her struggle of collecting orders from one of Asia’s largest malls – a process she finds both time-consuming and exhausting. Talking about …

How Zomato, Swiggy, Zepto are achieving disruptive 10-min food deliveries
2 weeks, 6 days ago

How Zomato, Swiggy, Zepto are achieving disruptive 10-min food deliveries

Hindustan Times  

Food delivery apps in India are promising to bring biryani to hot beverages at customers’ doorsteps in under 10 minutes, as competition for impatient consumers intensifies among digital platforms. Bolt accounts for 5% of Swiggy’s total food delivery orders within two months of its launch, Sidharth Bhakoo, chief business officer of food marketplace at Swiggy said in an email. “When …

Delivery agents strongly react to Zomato’s plea against afternoon orders: ‘Humara target poora kaise hoga?’
7 months ago

Delivery agents strongly react to Zomato’s plea against afternoon orders: ‘Humara target poora kaise hoga?’

Hindustan Times  

In a bid to seemingly give their delivery partners a respite from the heatwave, food aggregator Zomato recently urged customers to avoid ordering during “peak afternoon” hours. The delivery partners’ uniforms are made from 100% breathable dry-fit mesh fabric, and they have been provided with summer sleeves for added UV protection.” A Zomato delivery agent quenches his thirst before going …

Gig workers step in as commute turns tiresome
9 months, 2 weeks ago

Gig workers step in as commute turns tiresome

The Hindu  

One cannot step on the streets without noticing those in red, orange, green, and now dark blue T-shirts. Better paying job Ganesh, who recently switched from a food delivery app to a plain delivery app, says he took up the second job since it pays better. Tamil Nadu Food and Other Delivery Personnel Union leader S. Ramakrishna says that a …

Swiggy delivery agent walked 3 km to deliver food to woman. This is why his story is going viral
1 year, 6 months ago

Swiggy delivery agent walked 3 km to deliver food to woman. This is why his story is going viral

India Today  

It’s very easy to sit in a centrally air-conditioned office and complain about how unhappy you are about your job. Priyanshi Chandel, Marketing Manager at tech company Flash, shared her encounter with a Swiggy delivery executive who walked 3 km to deliver her order. You might think am just bluffing, but I am a fully educated ECE grad, I used …

Food delivery executives lament discrimination in apartments
1 year, 9 months ago

Food delivery executives lament discrimination in apartments

Deccan Chronicle  

Hyderabad: Food delivery executives across Apps are an aggrieved lot; not that they have any complaints against their employers but against the ‘inhuman’ manner they are treated by the customers, who place orders. Delivery executives are not allowed beyond the entrance gate, although we will be carrying groceries weighing around 30 to 40 kg.” Jatavath Srikanth said, “there are malls …

Labour pain: why food delivery agents are up in arms
2 years, 1 month ago

Labour pain: why food delivery agents are up in arms

The Hindu  

Sreeja could not control her tears when she saw her earnings after a long day on the road last week. The companies quelled the protest by deploying temporary delivery workers from other regions or using bouncers, methods which the delivery agents allege were used in the ongoing strike of Swiggy workers in Kochi. Zomato delivery workers went on strike twice …

Swiggy faces backlash over customer’s ‘no Muslim delivery person’ request
2 years, 4 months ago

Swiggy faces backlash over customer’s ‘no Muslim delivery person’ request

The Independent  

Get Nadine White's Race Report newsletter for a fresh perspective on the week's news Get our free newsletter from The Independent's Race Correspondent Get our free newsletter from The Independent's Race Correspondent SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Indian food delivery app Swiggy is facing backlash …

Zomato’s ‘food delivery under 10 minutes’ lands it in hot soup
2 years, 9 months ago

Zomato’s ‘food delivery under 10 minutes’ lands it in hot soup

The Independent  

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Sign up to our free breaking news emails SIGN UP I would like to be emailed about offers, events and updates from The Independent. CEO of Zomato Deepinder Goyal said in a statement …

Food Delivery Agent Reveals Greatest Mistakes Customers Do While Ordering From Apps
3 years, 6 months ago

Food Delivery Agent Reveals Greatest Mistakes Customers Do While Ordering From Apps

News 18  

Online food delivery apps have made our life so easy; we no longer have to think about the hassles of travelling to a restaurant when we have a craving to eat pizza or ice cream for example. Now, speaking to The Insider, a former food delivery agent from the US has revealed some of the big mistakes that the customers …

After Zomato, Swiggy starts grocery delivery service in some cities
4 years, 9 months ago

After Zomato, Swiggy starts grocery delivery service in some cities

India Today  

Struggling to source grocery items in the times of coronavirus? Worry no more as the food-delivery app Swiggy has now started delivering groceries and other essential items in tier 1 and tier 2 cities. As per a report published in Gadgets 360, the company will deliver in tier 1 and tier 2 cities and has also made its Swiggy Go …

Zomato, Swiggy finding it hard to deliver food amid lockdown in India
4 years, 9 months ago

Zomato, Swiggy finding it hard to deliver food amid lockdown in India

India Today  

The coronavirus has come down heavily on people all across the world. In India, a 21-day lockdown was announced by Prime Minister Modi on March 25 and since then many food and grocery delivery companies are grappling to deliver the products despite being classified as essential services. When the lockdown was announced, it was stated that restaurants will remain open …

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