British Airways apologises after passengers left 'covered' in bedbug bites
7 years, 5 months ago

British Airways apologises after passengers left 'covered' in bedbug bites

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Desperate not to be put on the same plane for the return flight, the group called British Airways to check their return details, but they were unable to get through due to busy lines. BA said in a statement: “British Airways operates more than 280,000 flights every year, and reports of bed bugs onboard are extremely rare. Nevertheless, we are vigilant and continually monitor our aircraft.” A member of cabin crew for a major European airline told The Independent: “Fortunately after flying for over 20 years, I have only come across bedbugs on flights three times.

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Jetstar passengers stranded after check-in system crashes
1 month ago

Jetstar passengers stranded after check-in system crashes

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Jetstar passengers were unable to check into their flights as the result of an Australia-wide technical …

When your flight goes awry, it helps to be with a European airline
3 months, 2 weeks ago

When your flight goes awry, it helps to be with a European airline

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. One dispatcher at London Stansted told me: “This is the worst day I’ve had in the last two years. At …

British Airways apologises after ruining retirement holiday and denying refund
5 months, 3 weeks ago

British Airways apologises after ruining retirement holiday and denying refund

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy David Muir was furious when British Airways ruined his golfing holiday to Spain to celebrate his …

British Airways weekend cancellations exceed 200 flights with more axed on Sunday
6 months, 2 weeks ago

British Airways weekend cancellations exceed 200 flights with more axed on Sunday

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy British Airways has cancelled dozens of flights to and from its main base at London Heathrow …

Holidaymakers stuck in travel hell as UK flights grounded due to air traffic control fault
1 year, 6 months ago

Holidaymakers stuck in travel hell as UK flights grounded due to air traffic control fault

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. While they were finally able to book replacement flights for 6:15pm on Tuesday, these were more expensive and no voucher …

British Airways half-term chaos as IT outage forces cancellation of dozens of flights
1 year, 9 months ago

British Airways half-term chaos as IT outage forces cancellation of dozens of flights

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy A systems outage has forced British Airways to cancel at least 60 flights, stranding thousands of …

Flight cancellations: 8 questions answered by Simon Calder
2 years, 8 months ago

Flight cancellations: 8 questions answered by Simon Calder

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Summer travel disruption, flight cancellations and strikes were at the forefront of questions asked by readers …

Flight cancelled? You deserve an automatic refund, say MPs
2 years, 11 months ago

Flight cancelled? You deserve an automatic refund, say MPs

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. In its latest report, UK aviation: reform for take-off, the committee’s MPs called on the Civil Aviation Authority to “utilise …

Flight makes dramatic diversion in South Africa
3 years, 1 month ago

Flight makes dramatic diversion in South Africa

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy A British Airways flight operated by Comair was forced to make a dramatic diversion in South …

British Airways ‘midway through’ sorting out call centre problems amid mounting passenger frustration
3 years, 1 month ago

British Airways ‘midway through’ sorting out call centre problems amid mounting passenger frustration

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Sean Doyle, BA’s chairman and chief executive, has written to members of the airline’s Executive Club – vowing to created …

IAG’s Spanish airlines recovering ahead of British Airways
3 years, 4 months ago

IAG’s Spanish airlines recovering ahead of British Airways

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. But the chief executive told investors: “There’s a significant recovery underway.” For the first nine months of the year, the …

British Airways flight diverts to Uzbekistan after medical emergency onboard
3 years, 6 months ago

British Airways flight diverts to Uzbekistan after medical emergency onboard

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Hundreds of British Airways passengers are in the Uzbek capital, Tashkent, waiting for a replacement plane, …

British Airways class action suit on data breach: the key facts on the compensation case
4 years, 2 months ago

British Airways class action suit on data breach: the key facts on the compensation case

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Claims-harvesting legal firms are estimating that British Airways could pay out up to £2.4bn for a …

Woman boards flight without a ticket
4 years, 4 months ago

Woman boards flight without a ticket

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. “We are investigating this incident and cases of this nature can take up to 90 days.” It remains unclear how …

UK aviation ‘is in a death spiral,’ warns pilots’ union
4 years, 5 months ago

UK aviation ‘is in a death spiral,’ warns pilots’ union

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy “UK aviation is in a death spiral,” the main pilots union has warned – calling the …

Passengers ‘horrified’ by ‘disgusting’ state of easyJet planes
4 years, 6 months ago

Passengers ‘horrified’ by ‘disgusting’ state of easyJet planes

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy EasyJet passengers have reported being “horrified” by the “disgusting” state of the airline’s planes on recent …

Thousands of British Airways workers forced out by ‘naked company greed’, says union
4 years, 7 months ago

Thousands of British Airways workers forced out by ‘naked company greed’, says union

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy The union representing many of British Airways’ cabin crew has called the airline “despicable” as thousands …

Coronavirus: British Airways boss rebukes government for ‘setting back recovery plans’
4 years, 10 months ago

Coronavirus: British Airways boss rebukes government for ‘setting back recovery plans’

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Willie Walsh, chief executive of IAG, said: “The prime minister’s decision to quarantine people arriving in the UK, by air, …

Flight cancellations continue at Heathrow after technical failure
5 years, 1 month ago

Flight cancellations continue at Heathrow after technical failure

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy British Airways has cancelled more than 80 flights to and from the UK’s busiest airport following …

British Airways fuel emergency: Passengers describe ‘total confusion’ after landing in Lyon amid Storm Ciara
5 years, 1 month ago

British Airways fuel emergency: Passengers describe ‘total confusion’ after landing in Lyon amid Storm Ciara

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Passengers who endured a three-hour “flight to nowhere,” two aborted landings at Gatwick airport and a …

‘British Airways pilot talks break down,’ says union
5 years, 8 months ago

‘British Airways pilot talks break down,’ says union

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy The British Airline Pilots’ Association says that conciliation talks with British Airways have broken down. Balpa’s …

Man boards plane to discover he is only passenger
5 years, 11 months ago

Man boards plane to discover he is only passenger

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy A man got a “one in a lifetime experience” when he turned up for a flight …

Flybe cancellations point to wider issues at regional airline
5 years, 11 months ago

Flybe cancellations point to wider issues at regional airline

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. She told The Independent: “We were told last night around 7.30pm, conveniently the same time the phone line shuts in …

British Airways flight to Germany lands in Scotland
5 years, 11 months ago

British Airways flight to Germany lands in Scotland

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy A British Airways flight to Dusseldorf mistakenly landed in Edinburgh due to a mix up with …

British Airways suspends five pilots over racist and pornographic messages
6 years, 1 month ago

British Airways suspends five pilots over racist and pornographic messages

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy British Airways has suspended five pilots amid claims they sent each other racist and pornographic messages. …

Couple whose violent fight diverted Jet2 flight fined £3,000
6 years, 3 months ago

Couple whose violent fight diverted Jet2 flight fined £3,000

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy A couple whose disruptive behaviour diverted a Jet2 flight has been fined more than £3,000. “As …

British Airways boss promises compensation for customers hit by data breach
6 years, 6 months ago

British Airways boss promises compensation for customers hit by data breach

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy British Airways’ chief executive Alex Cruz has apologised to customers for the theft of payment card …

British Airways cancels hundreds of £200 tickets to Tel Aviv and Dubai
6 years, 9 months ago

British Airways cancels hundreds of £200 tickets to Tel Aviv and Dubai

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. On 11 and 12 June BA flights to Tel Aviv and Dubai were put on sale through online travel agents …

Gary Neville furious with British Airways after flight foul-up
7 years, 1 month ago

Gary Neville furious with British Airways after flight foul-up

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Gary Neville, the former Manchester United player, found little sympathy on social media after expressing anger …

Passenger gets private jet experience with entire plane to herself after booking error
7 years, 2 months ago

Passenger gets private jet experience with entire plane to herself after booking error

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Identified only as Beth, the woman posted a selfie of the empty aircraft and uploaded it to Reddit on Tuesday …

Monarch Airlines denies rumours it is going bust
7 years, 5 months ago

Monarch Airlines denies rumours it is going bust

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy The UK budget airline Monarch has denied rumours it is going bust, amid growing concerns among …

British Airways' IT collapse costs national airline £80m
7 years, 9 months ago

British Airways' IT collapse costs national airline £80m

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Willie Walsh, chief executive of IAG, told shareholders: “On May 27, British Airways suffered a power failure to its primary …

British Airways compensation: Airline agrees to cover cost of flights and claims under EU rules after IT system failure
7 years, 9 months ago

British Airways compensation: Airline agrees to cover cost of flights and claims under EU rules after IT system failure

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy British Airways will meet all claims for compensation stipulated by EU rules for cancelled or heavily …

BA flight chaos blamed on new CEO's cost-cutting measures
7 years, 9 months ago

BA flight chaos blamed on new CEO's cost-cutting measures

The Independent  

Get the free Morning Headlines email for news from our reporters across the world Sign up to our free Morning Headlines email Please enter a valid email address Please enter a valid email address SIGN UP I would like to be emailed about offers, events and updates from The Independent. Please try again later {{ /verifyErrors }} British Airways’ mass …

BA tells stranded travellers who booked tickets on other airlines: you won’t get the cost back from us
7 years, 9 months ago

BA tells stranded travellers who booked tickets on other airlines: you won’t get the cost back from us

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. European passengers rights’ rules stipulate that passengers on cancelled flights are entitled to “re-routing, under comparable transport conditions, to their …

Holiday booking scams rise by a fifth – with each victim losing £1,200
7 years, 10 months ago

Holiday booking scams rise by a fifth – with each victim losing £1,200

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Fraud prevention group Get Safe Online, travel trade organisation Abta and City of London Police have launched a campaign warning …

Travel question of the day: Simon Calder on getting an apology from an airline
8 years, 9 months ago

Travel question of the day: Simon Calder on getting an apology from an airline

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. I had an exchange of emails with the service centre culminating in an email from them on 10 March which, …

Travel question of the day: Simon Calder on airline compensation
8 years, 9 months ago

Travel question of the day: Simon Calder on airline compensation

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. While away I got an email from the agent saying Jet Airways had cancelled my return flight, and was offering …

How to insist on your travel rights
9 years, 4 months ago

How to insist on your travel rights

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy An estimated 20,000 British holidaymakers were stranded in the Egyptian resort of Sharm el-Sheikh by the …

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