Qantas faces class action lawsuit for not refunding tickets for COVID cancelled flights
ABCQantas has been hit with a class action lawsuit seeking millions of dollars in refunds and compensation for customers who had flights cancelled following the COVID outbreak. Key points: The lawsuit alleges Qantas breached consumer laws by failing to immediately issue refunds About $400 million in credits remain with Qantas after $1 billion were claimed Qantas rejected the allegations and said refund policies had always been clear Echo Law filed the lawsuit against Australia's national carrier in the Federal Court on Monday, alleging the airline misled customers about their refund options, withheld funds, and engaged in a "pattern of unconscionable conduct". Backed by litigation funder CASL, the lawsuit alleges Qantas breached Australia Consumer Law by failing to immediately issue refunds when flights were cancelled in 2020 and by retaining customers' funds. Echo Law partner Andrew Paull said Qantas initially only offered customers access to use "travel credits with strict conditions" rather than returning their payments. "We allege Qantas breached the law by failing to be transparent and immediately issue refunds to customers when flights were cancelled," he said.