Customers struggle with poor support from leading webshops
NL TimesMany well-known online retailers and platforms in the Netherlands fail to provide easily accessible customer support, despite being legally required to do so by the Autoriteit Consument & Markt. "A large number of these complaints involve inaccessible customer service," said Fleur Severijns, manager of consumer protection at the ACM. Among the 75 webshops reviewed, several major platforms, including Uber Eats, Vinted, Etsy, Temu, Ryanair, Shein, Loavies, and Zara, lacked publicly available phone numbers on their websites. "Customers prefer phone support, followed by email," said spokesperson Joyce Donat. Donat noted that many companies are reducing their customer service resources due to staffing shortages, often making phone contact intentionally difficult.
Discover Related