Any Public Grievance Filed on Govt Portal CPGRAMS Must Be Resolved in 30 Days, Down from 45, Says Centre's Order
The Narendra Modi government has ordered that any public grievance lodged on a central portal must be resolved within 30 days, reducing the maximum period stipulated so far of 45 days. “The grievances received on CPGRAMS shall be resolved promptly as soon as they are received but within a maximum period of 30 days,” the Centre has now said in an order on July 27, halving the duration to resolve a complaint over the past one year. The Centre in its latest order has also stipulated that urgent grievances must be resolved on priority even before 30 days. “The grievances of urgent nature have been mapped on the CPGRAMS…it shall be incumbent on Grievance Resolution Officers to address urgent grievances on priority basis,” the July 27 order has mentioned.
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