Sophie Morgan hits out at British Airways over treatment of disabled passengers

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Please enter a valid email address Please enter a valid email address SIGN UP I would like to be emailed about offers, events and updates from The Independent. Please try again later {{ /verifyErrors }} British Airways is not making “tangible change quick enough” over its treatment of disabled passengers, Loose Women star Sophie Morgan said after her wheelchair equipment was damaged on a flight for the second time this year. Morgan met British Airways officials on Monday to discuss the airline’s progress in improving its service for disabled passengers and how it looks after their equipment. There is “a lot going on” in terms of work towards helping disabled passengers, she said, but added: “I wouldn’t say we’re seeing real-world tangible change quick enough.” Morgan, who was paralysed from the chest down in a car crash when she was 18, said there is “nothing more frustrating” for a disabled airline passenger than having their mobility device damaged. “I keep hearing more and more disabled people saying they don’t want to fly anymore.” A British Airways spokesman said: “We’re really sorry for our customer’s experience and are in direct contact with her to resolve the issue as we investigate what happened.”