Stores enlist shoppers to stop bad behavior against workers
Associated PressNEW YORK — A dozen retailers including Gap and H&M are collaborating on a campaign this fall to enlist customers to combat bad behavior against retail workers. The campaign, spearheaded by nonprofits Open to All and Hollaback as well as the Retail Industry Leaders Association, comes as workers face increased harassment as they try to enforce social distancing and mask protocols during the pandemic. Calla Devlin Rongerude, director of Open to All, said the campaign is not asking customers to step in to physically stop altercations, but rather to help de-escalate the situation and show support for workers. Chris Nelson, senior vice president of asset protection at Gap Inc., said the chain had seen an increase in incidents against store workers of color, though he couldn’t disclose a number.