Panchkula District Commission Holds Mahindra & Mahindra, Its Authorized Dealer Liable For Failure To Rectify Voice Recognition Issues Of Car's Infotainment
8 months ago

Panchkula District Commission Holds Mahindra & Mahindra, Its Authorized Dealer Liable For Failure To Rectify Voice Recognition Issues Of Car's Infotainment

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The District Consumer Disputes Redressal Commission, Panchkula bench comprising Sh. Satpal, Dr Sushma Garg and Dr. Barhm Parkash Yadav held Mahindra & Mahindra and its authorized dealer liable for deficiency in service for failure to rectify issues with the voice recognition capacity of the infotainment system of the car. Feeling aggrieved, the Complainant approached the District Consumer Disputes Redressal Commission, Panchkula, Haryana and filed a consumer complaint against Mahindra & Mahindra and its authorized dealer. Observations by the District Commission: The Complainant raised four operational issues, starting with noisy wipers, driver-side door glass, the non-functionality of phone and audio streaming features, and issues with the infotainment system. The District Commission found that despite attempts by Mahindra & Mahindra and its dealer, they couldn't improve the infotainment system's voice recognition via Bluetooth.

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