Telstra: Thousands of Belong customers overcharged on direct debit in 'system error'
7 years, 3 months ago

Telstra: Thousands of Belong customers overcharged on direct debit in 'system error'

ABC  

Telstra's budget mobile and internet provider Belong has overcharged customers overnight, debiting bank accounts multiple times. Key points: Customers have been left unable to pay rent and buy necessities after Belong overcharged their accounts They say the company's phone line seemed to be down and its online chat system was not working Belong has emailed customers and said they were working on the issue Customers have taken to the company's Facebook page to vent their frustrations. 'Worst customer service ever' Customers also expressed anger at the difficulty in getting hold of the company, saying its online chat system was not working and its phone line seemed to be down. "Having a company unexpectedly or unfairly take a direct debit from your account is a rude shock for any customer and can make a big impact," Choice spokesperson, Stefanie Menezes said.

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Telstra fined $3 million, repaying $21 million after overcharging customers for third time since 2020
1 year, 3 months ago

Telstra fined $3 million, repaying $21 million after overcharging customers for third time since 2020

ABC  

Telstra will refund $21 million to consumers charged for inactive internet services across an 11-year period, at an average of about $2,600 a customer. Key points: Telstra continued charging customers for inactive ADSL services after failing to follow proper deactivation processes ACMA says it has "lost patience" with Telstra after "a history of incorrectly billing customers" The fine follows similar …

Telstra refunds customers unwittingly signed up to Premium Direct Billing program
6 years, 6 months ago

Telstra refunds customers unwittingly signed up to Premium Direct Billing program

ABC  

Telstra has refunded more than 72,000 customers more than $9.3 million after they unwittingly subscribed to an ongoing service from a third party supplier. Key points: Customers were signed up to the Premium Direct Billing program without realising it There were cases where children accidentally signed up their parents' accounts The ACCC believes there are more customers owed compensation The …

Telstra outage: Company apologises for internet service disruption with $25 credit
8 years, 10 months ago

Telstra outage: Company apologises for internet service disruption with $25 credit

ABC  

Telstra has announced it will be providing a $25 credit to thousands of its internet customers who were offline for an extended period of time due to its most recent network outage. On Friday, Telstra executives finally spoke out about the mass ADSL and NBN internet outage that began on May 19 with Telstra's chief operations officer Kate McKenzie publicly …

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