FTC rule makes it easier to cancel memberships, subscriptions
5 months, 2 weeks ago

FTC rule makes it easier to cancel memberships, subscriptions

Salon  

The Federal Trade Commission on Wednesday finalized a rule that requires businesses to make it easier for people to cancel unwanted subscriptions and memberships. The rule also prohibits businesses from misleading people about subscriptions and requires them to obtain consent before charging for memberships, auto-renewals and programs linked to free trial offers, The Associated Press reported. Related Apps for kids are secretly collecting information “Too often, businesses make people jump through endless hoops just to cancel a subscription,” FTC Chair Lina Khan said in a statement. "Businesses succeed by being responsive to customers and have a far better track record of customer service, streamlined paperwork and prompt response times than the federal government," the business lobbying group said in a statement.

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History of this topic

"Click to Cancel" will help us manage money, if it doesn't get canceled
1 month, 3 weeks ago

"Click to Cancel" will help us manage money, if it doesn't get canceled

Salon  

Have you ever forgotten about the streaming subscription you no longer need or use? The Federal Trade Commission's "Click-to-Cancel" rule aims to make it as easy to cancel a subscription as it was to sign up. Companies may auto-renew you without reminding you of your renewal date, said Scott Rick, an associate professor of marketing at the University of Michigan's …

FTC orders companies to make canceling subscriptions as easy as signing up for them
5 months, 2 weeks ago

FTC orders companies to make canceling subscriptions as easy as signing up for them

NPR  

FTC orders companies to make canceling subscriptions as easy as signing up for them A new government rule says canceling subscriptions and memberships has to be as easy for consumers as signing up for them. Canceling subscriptions or memberships must be as easy as signing up, and companies have to be fully transparent about the terms of any free trial …

Subscribed Online? You’ll Soon Be Able To Cancel Online, Too, FTC Says.
5 months, 2 weeks ago

Subscribed Online? You’ll Soon Be Able To Cancel Online, Too, FTC Says.

Huff Post  

LOADING ERROR LOADING Consumers who dread the hassle of trying to cancel a subscription or membership they signed up for online will soon see some relief under a Federal Trade Commission rule finalized Wednesday. FTC Chair Lina Khan said businesses often make consumers “jump through endless hoops” to cancel subscriptions, including those with recurring charges. This new rule will put …

FTC finalizes click-to-cancel rule for subscriptions.
5 months, 2 weeks ago

FTC finalizes click-to-cancel rule for subscriptions.

Slate  

If you’ve ever purchased anything online, you have likely noticed that it’s much easier to sign up for a subscription service than cancel one. If I want to cancel my New York Times subscription, for example, I can call a service representative, chat online with a “care advocate,” or—maybe, just maybe—I can click a button to cancel if my account …

FTC adopts ‘click to cancel’ rule to make it easier to end subscriptions, mirroring California law
5 months, 2 weeks ago

FTC adopts ‘click to cancel’ rule to make it easier to end subscriptions, mirroring California law

LA Times  

The Federal Trade Commission continued its crackdown on businesses that deceptively market and sell subscription services, adopting a rule Wednesday requiring companies to let consumers cancel a gym membership, streaming video service or other subscription as easily as they started it. Long in the works — the commission began looking into the issue in 2019 — the FTC’s rule is …

Canceling subscriptions has to be as easy as signing up, the FTC says in a new rule
5 months, 2 weeks ago

Canceling subscriptions has to be as easy as signing up, the FTC says in a new rule

NPR  

Canceling subscriptions has to be as easy as signing up, the FTC says in a new rule toggle caption Andrey Yelkin/iStock/Getty Images Plus Health clubs that demand membership cancellations by certified mail or in person. Now, a new U.S. rule will require retailers, gyms and other businesses to make canceling subscriptions as easy as enrolling in them, and to make …

The U.S. government wants to make it easier for you to click the ‘unsubscribe’ button
7 months, 3 weeks ago

The U.S. government wants to make it easier for you to click the ‘unsubscribe’ button

LA Times  

The Federal Communications Commission is looking into whether to impose requirements on communications companies that would make it as easy to cancel a subscription or service as it was to sign up for one. “These seemingly small inconveniences don’t happen by accident — they have huge financial consequences.” Efforts rolling out Monday include a new Federal Communications Commission inquiry into …

Hate How Hard It Is to Cancel Subscriptions? The FTC Feels You
2 years ago

Hate How Hard It Is to Cancel Subscriptions? The FTC Feels You

Wired  

It’s easy to get overloaded by subscription services with recurring renewal fees. The click-to-cancel rule is one step of the FTC’s proposed changes to the Negative Option rule, a measure enacted by the agency in 1973 that aimed to tamp down on predatory business practices. Euro Fix In other good maybe-a-law-soon news, the European Union is proposing legislation that would …

Still trying to quit that gym membership? The FTC is proposing a rule that could help
2 years ago

Still trying to quit that gym membership? The FTC is proposing a rule that could help

NPR  

Still trying to quit that gym membership? The FTC is proposing a rule that could help Enlarge this image toggle caption Graeme Jennings/AP Graeme Jennings/AP For many, canceling a subscription or membership — even one acquired online — has become synonymous with unending hold music and persistent sales pitches. On Thursday, the FTC proposed a new rule that would make …

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