Gurdaspur Consumer Commission Holds Flipkart Liable For Delivering Empty Package, Ordered To Refund Rs.3,149 Along With Compensation
1 year, 3 months ago

Gurdaspur Consumer Commission Holds Flipkart Liable For Delivering Empty Package, Ordered To Refund Rs.3,149 Along With Compensation

Live Law  

The Gurdaspur District Consumer Disputes Redressal Commission, presided by Sh. Even though Flipkart claimed to be an intermediary platform, the commission held them accountable for receiving payment and thus responsible for the product's delivery. As a result, they ordered Flipkart to refund Rs.3,149/- along with 9% interest, compensate Rs.1,000/- for mental distress, and cover litigation costs. The Commission referred to a case titled "Flipkart Internet Private Limited vs. Arish Juneja" and found that even though Flipkart acts as an intermediary, it becomes responsible once it accepts payment. Consequently, the Commission partially allowed the complaint, directing Flipkart to refund Rs.3,149/- along with 9% interest from the date of filing of the complaint.

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History of this topic

Consumer Court Slaps Rs 10-K Cost On Flipkart For Refusal To Accept Return
3 months, 2 weeks ago

Consumer Court Slaps Rs 10-K Cost On Flipkart For Refusal To Accept Return

ABP News  

The district consumer forum held that the inability to accept return of the product on the ground of 'no return policy' amounted to unfair trade practice and was a deficiency in service by Flipkart. The woman therefore sought to return the said product, however Flipkart rejected the request of the Complainant on the ground that the product has no return …

Flipkart, Whirlpool told to pay Rs 32,614 for selling defective fridge
8 months, 1 week ago

Flipkart, Whirlpool told to pay Rs 32,614 for selling defective fridge

New Indian Express  

HYDERABAD: The District Consumer Disputes Redressal Commission, Nalgonda, has ordered e-commerce firm Flipkart and Whirlpool to jointly pay Rs 32,614, including Rs 10,000 in compensation, for selling defective products to a man as well as not addressing his complaints. The complainant, Mamidi Rajesh from Suryapet, had initially bought a Whirlpool refrigerator for Rs 32,614 in October 2023 via Flipkart. When …

Failure To Ship/Deliver Product Despite Receiving Payment, Bangalore District Commission Holds Flipkart Liable
8 months, 1 week ago

Failure To Ship/Deliver Product Despite Receiving Payment, Bangalore District Commission Holds Flipkart Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-I, Bangalore bench of B. Narayanappa, Jyothi N and Sharavathi S.M. held Flipkart liable for deficiency in services due to its failure to ship or deliver a product despite receiving payment and its failure to resolve the issue. Feeling aggrieved, the Complainant filed a consumer complaint in the Additional District Consumer Disputes Redressal Commission-I, …

Intermediary Platforms Must Display Contact Details And Address Of Sellers, Hisar District Commission Holds Flipkart Liable
8 months, 2 weeks ago

Intermediary Platforms Must Display Contact Details And Address Of Sellers, Hisar District Commission Holds Flipkart Liable

Live Law  

The District Consumer Disputes Redressal Commission, Hisar bench of Jagdeep Singh, Rajni Goyat and Amita Agarwal held Flipkart liable for deficiency in services for failure to display the name, address, and contact details of sellers and failure to return the defective product provided to the Complainant. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal …

Ernakulam District Commission Holds Flipkart Liable For Non-disclosure Of Seller Information As Mandated By E-Commerce Rules 2020
10 months, 3 weeks ago

Ernakulam District Commission Holds Flipkart Liable For Non-disclosure Of Seller Information As Mandated By E-Commerce Rules 2020

Live Law  

The District Consumer Disputes Redressal Commission, Ernakulam bench comprising D.B. V and Mrs. Sreevidhia T.N held Flipkart liable for failure to disclose seller information, as mandated under Rule 5 of the Consumer Protection Rules, 2020. Consequently, feeling aggrieved, the Complainant approached the District Consumer Disputes Redressal Commission, Ernakulam, Kerala and filed a consumer complaint against Flipkart and Zest Money. Observations …

Flipkart asked to pay ₹10,000 to customer over an Apple iPhone order. Why?
1 year ago

Flipkart asked to pay ₹10,000 to customer over an Apple iPhone order. Why?

Hindustan Times  

E-commerce platform Flipkart has been ordered by a consumer disputes redressal panel in Mumbai to pay a customer ₹10,000 for mental harassment suffered by him after the company cancelled his iPhone order. In its order, the District Consumer Disputes Redressal Commission said that the cancellation by Flipkart was ‘intentional' to make extra profit and amounts to “deficiency in service and …

Flipkart ordered to pay Rs 10,000 to man for mental harassment after cancellation of iPhone order
1 year ago

Flipkart ordered to pay Rs 10,000 to man for mental harassment after cancellation of iPhone order

India TV News  

Flipkart was ordered to pay Rs 10,000 as redressal for mental harassment to a customer as he after the company cancelled his iPhone order. The cancellation was intentional to make extra profit, which amounts to a deficiency in service and unfair and restrictive trade practice adopted by the online platform, said the District Consumer Disputes Redressal Commission, Central Mumbai, in …

Cuttack District Commission Holds Flipkart Liable For Delivering Defective Cadbury Bourn Vita Product And Failing To Resolve Complainant's Concerns
1 year, 2 months ago

Cuttack District Commission Holds Flipkart Liable For Delivering Defective Cadbury Bourn Vita Product And Failing To Resolve Complainant's Concerns

Live Law  

The District Consumer Disputes Redressal Commission, Cuttack bench comprising Sri Debasish Nayak and Sri Sibananda Mohanty held Flipkart Internet Private Limited liable for deficiency in service. Flipkart failed to resolve the Complainant's concerns, who received a defective Cadbury's Bourn Vita Chocolate Health Drink Pouch, of a different size. The District Commission dismissed Flipkart's argument that it is a mere online …

Bangalore District Commission Holds Flipkart Liable For Failure To Return After Cancellation Of Order Twice, Orders Refund And Compensation
1 year, 3 months ago

Bangalore District Commission Holds Flipkart Liable For Failure To Return After Cancellation Of Order Twice, Orders Refund And Compensation

Live Law  

The Additional District Consumer Disputes Redressal Commission-I, Bangalore bench comprising Sri B. Narayanappa, Smt. held Flipkart liable for cancelling the Complainant’s order two times due to unforeseen circumstances and for failing to refund the deducted amount. Observations by the Commission: The District Commission noted that it was evident from the documents produced by the Complainant that his order was cancelled …

Unilateral Cancellation Of Online Order Amounts To Unfair Trade Practice, Ganjam District Commission Holds Flipkart Liable
1 year, 5 months ago

Unilateral Cancellation Of Online Order Amounts To Unfair Trade Practice, Ganjam District Commission Holds Flipkart Liable

Live Law  

The District Consumer Disputes Redressal Commission in Ganjam, Berhampur bench comprising Satish Kumar Panigrahi held Flipkart liable for unfair trade practices for cancelling the order without the consent of the complainant. Acting upon this guidance, Mr Behera approached the Ganjam District Consumer Court and initiated proceedings against Flipkart, accusing the e-commerce company of unfair and deceptive trade practices, including misleading …

Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs
1 year, 6 months ago

Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs

Live Law  

Recently, the North-East Delhi District Consumer Disputes Redressal Commission bench comprising Surinder Kumar Sharma and Anil Kumar Bamba noted that intermediaries like Flipkart and Amazon held a certain responsibility in ensuring product quality within their platform. Vs. Gopal Krishan, First Appeal No.27 of 2017 where the National Consumer Dispute Redressal Commission held that online platforms like Amazon, even if serving …

Flipkart Violates E-Commerce Disclosure Guidelines, Berhampur District Commission Orders Compensation Of Rs. 20,000 To Consumer
1 year, 7 months ago

Flipkart Violates E-Commerce Disclosure Guidelines, Berhampur District Commission Orders Compensation Of Rs. 20,000 To Consumer

Live Law  

Recently, the District Consumer Disputes Redressal Commission, Berhampur bench comprising Mr Satish Kumar Panigrahi and Mrs Saritri Pattanaik held Flipkart liable for cancelling a customer’s order citing unforeseen error by the seller. Additionally, the complainant argued that Flipkart’s actions of non-disclosure fall under sub-clause of Regulation 5 of the Consumer Protection Rules, 2020, indicating a violation of these regulations. Regarding …

Flipkart & Its Sellers Jointly Liable For Charging Over MRP: District Consumer Forum
2 years, 6 months ago

Flipkart & Its Sellers Jointly Liable For Charging Over MRP: District Consumer Forum

Live Law  

A District Consumer Disputes Redressal Commission in Telangana's Nalgonda has held that Flipkart cannot avoid liability for sale of products through its platform over the maximum retail price. It held both the e-commerce platform and the seller jointly and severally liable for such "unfair trade practice" and ordered compensation to be paid to the consumer. Since Flipkart does not directly …

Flipkart asked to fulfil customer's order
8 years, 7 months ago

Flipkart asked to fulfil customer's order

Deccan Chronicle  

Hyderabad: The Chittoor consumer forum has asked e-tailing giant Flipkart to compensate a smartphone buyer for causing him mental agony. The consumer forum pointed out that the opposite party did not make any diligent efforts to send the product to the complainant. Mere apologies expressed by the opposite party for the inconvenience caused to the complainant will not in any …

Flipkart fined by Consumer Forum for causing mental agony to customer
8 years, 7 months ago

Flipkart fined by Consumer Forum for causing mental agony to customer

Deccan Chronicle  

Hyderabad: The Chittoor consumer forum has asked e-tailing giant Flipkart to compensate a smartphone buyer for causing him mental agony. In its judgement, the forum stated: “The purpose of the Consumer Protection Act is to help consumers when they suffer from deficiency in service, which was caused by the service providers. Such practices should be deprecated.” The forum noted, “The …

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