Worst short-haul airline revealed in new survey – and it’s not Ryanair

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Budget Hungarian carrier Wizz Air was criticised by respondents for poor customer service, with one customer calling their flight “an unpleasant experience”. The consumer champion also outlines data from the Civil Aviation Authority showing that only 56 per cent of Wizz Air flights arrived on time last year. We welcome all customer feedback, so that we can continuously refine our processes to further enhance customer experience.” Ryanair was ranked one place above Wizz Air, with a customer score of 52 per cent. Others awarded the carrier two stars and one traveller said their experience with the low-cost airline was “just awful.” On a more positive note, Ryanair was given three stars for customer service and value for money and passengers praised its “good, competitive pricing.” When taking into account the overall survey average, only 0.5 per cent of Ryanair flights were cancelled with less than 24 hours’ notice.