DVLA not 'satisfactory' for classic car owners and urgent reforms are needed, review finds

The Driver and Vehicle Licensing Agency has been found to be lacking when it comes to classic car owners' customer experience. A newly-published review of the DVLA has shown that classic car owners had a 'less satisfactory' experience using the agency's systems, in contrast to the positive experiences of most other motorists. The review follows a 'once-in-a-lifetime' call for evidence where drivers of historic vehicles were asked to suggest ways the DVLA could better register and preserve classic cars. A newly-published Driver and Vehicle Licensing Agency review has shown that classic car owners had a 'less than satisfactory' experience The Department for Transport-led review, published earlier in November, found the DVLA to be 'critically important' but also revealed that customers using services related to classic cars had a 'less satisfactory' experience – in particular when it came to registering historic vehicles and classic cars. The issues – which are part of an ongoing problem with how to correctly register and protect classic cars – were put down to 'legislative constraints, dated systems, inexperienced handlers and unoptimised processes The classic car call for evidence was announced by Secretary of State for Transport Mark Harper at Bicester Heritage on May 9 The classic car registration process hasn't been updated since the 1980s.