Govt Setting Up 100-Seater Call Centre to Gather Feedback on Resolution of Public Grievances - News18
2 years, 11 months ago

Govt Setting Up 100-Seater Call Centre to Gather Feedback on Resolution of Public Grievances - News18

News 18  

“Hello, I am calling from the Indian government. Are you satisfied with the resolution of your complaint?” Citizens would soon be getting such phone calls from a call centre being set up by the Narendra Modi government to know how their complaints were redressed by central government ministries and states. The 100-seater call centre will make calls decided through randomised sampling from the disposed of grievances in a day and the average duration of calls could be 5-8 minutes, the document says. Second Role of the Call Centre While the proposed call centre operation will primarily be for outbound calls to gather feedback from citizens on resolution of their grievances, the call centre will also provide non-voice channels like SMS and WhatsApp through which a citizen can reach the call centre, the document says. So the call centre will also assist citizens who approach it through non-voice channels to file their grievances or for tracking of their grievances in the CPGRAMS portal.

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History of this topic

Centre gets over 46,000 corruption-related public grievances, maximum against DFS
2 years, 3 months ago

Centre gets over 46,000 corruption-related public grievances, maximum against DFS

Firstpost  

These complaints were received through the Centralised Public Grievance Redress and Monitoring System, an online system that allows citizens to raise complaints against government departments New Delhi: Over 46,000 corruption-related public grievances were received by the Centre in the last eight months of this year, a maximum of them against the Department of Financial Services, according to a latest official …

Govt cuts public grievances resolution time to 30 days
2 years, 4 months ago

Govt cuts public grievances resolution time to 30 days

Hindustan Times  

The Centre has cut down the maximum period for resolving public grievances to 30 days from the existing 45 as the department of administrative reforms and public grievances has introduced measures to empower its centralised public grievances and monitoring system, a government statement said on Friday. In this regard, DARPG has introduced several measures for strengthening CPGRAMS,” the Union ministry …

Any Public Grievance Filed on Govt Portal CPGRAMS Must Be Resolved in 30 Days, Down from 45, Says Centre's Order
2 years, 4 months ago

Any Public Grievance Filed on Govt Portal CPGRAMS Must Be Resolved in 30 Days, Down from 45, Says Centre's Order

News 18  

The Narendra Modi government has ordered that any public grievance lodged on a central portal must be resolved within 30 days, reducing the maximum period stipulated so far of 45 days. “The grievances received on CPGRAMS shall be resolved promptly as soon as they are received but within a maximum period of 30 days,” the Centre has now said in …

Govt Orders Public Grievances to be Resolved Within Maximum of 45 Days Instead of 60
3 years, 4 months ago

Govt Orders Public Grievances to be Resolved Within Maximum of 45 Days Instead of 60

News 18  

In a major step, the Narendra Modi government has reduced the maximum time limit to solve public grievances from 60 days at present to 45 days after a recommendation to this effect by a parliamentary committee. “The CPGRAMS grievances shall be resolved promptly as soon as they are received and maximum within 45 days,” says the latest order issued by …

Constitute Social Audit Panels to Identify Core Grievance Prone Areas: Par Panel to Govt
3 years, 8 months ago

Constitute Social Audit Panels to Identify Core Grievance Prone Areas: Par Panel to Govt

News 18  

Noting that over two lakh grievances have been received against two ministries and around 50,000-1 lakh grievances against eight others, a Parliamentary Committee has asked the Centre to constitute social audit panels to identify core grievance-prone areas and streamline their systems In its recent report, the panel recommended to the Department of Administrative Reforms and Public Grievances to progressively bring …

Over 18.6 Lakh Public Grievances Received in 2019: Govt
4 years, 3 months ago

Over 18.6 Lakh Public Grievances Received in 2019: Govt

News 18  

Over 18.6 lakh public grievances were received during the last year and more than 16 lakh of them were redressed, the Lok Sabha was informed on Wednesday. In 2019, a total of 18,67,758 public grievances were received and 16,39,120 were redressed, the minister said. The Directorate of Public Grievances in the Cabinet Secretariat has a mechanism to entertain representation from …

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