Man locked out of smart home for a week after Amazon delivery driver accuses him of being racist
Sign up to our free weekly IndyTech newsletter delivered straight to your inbox Sign up to our free IndyTech newsletter Sign up to our free IndyTech newsletter SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy A man claims to have suffered a week-long smart home “lockout” after an Amazon delivery driver mistakenly accused him of being racist. “I have a smart home, and my primary means of interfacing with all the devices and automations is through Amazon Echo devices via Alexa. Recordings from the home’s smart doorbell appeared to show the delivery driver, whom Mr Jackson said was the same race as him, misheard an automated response from the device asking: “excuse me, can I help you?” After submitting the footage to Amazon, the tech giant began an investigation and finally unlocked the account nearly a week later. Due to this experience, I am seriously considering discontinuing my use of Amazon Echo devices and will caution others about this incident.” The issue does not just concern Amazon, Mr Jackson said, but all tech firms that produce smart home appliances and devices.
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