The great self-checkout debate: As Brits admit to using scanners to steal and Asda and Morrisons start scrapping the technology, fashion giants Zara, Uniqlo and Primark are bringing them to the high s
6 months, 3 weeks ago

The great self-checkout debate: As Brits admit to using scanners to steal and Asda and Morrisons start scrapping the technology, fashion giants Zara, Uniqlo and Primark are bringing them to the high s

Daily Mail  

Self-checkouts in supermarkets and retail stores are the hot topic once again this week after it was revealed that six million Brits are using them to steal. Tell your story anonymously: freya.barnes@mailonline.co.uk Reporter Freya Barnes has returned to Britain's high streets to test self-checkouts inside clothing stores and a few supermarkets Asda finally admitted that customers are fed up with scanning their own shopping and announced they are hiring more checkout staff The supermarkets MailOnline readers think have the best self-scanners in the United Kingdom Now, some big British chains have decided to dial back on self-checkouts to combat theft and to please other customers who are sick of them and would prefer to be served by a human. Reporter Freya Barnes has returned to Britain's high streets to test self-checkouts inside clothing stores and a few supermarkets at Westfield Stratford in east London to compare the experiences and test their efficiency again. Japanese clothing store Uniqlo has the same automatic scanning boxes as Zara Self-checkout tills at Uniqlo inside Battersea Power Station in south London After putting the clothing stores through their paces, I headed to Waitrose, Marks & Spencer and Asda to give their self-checkouts another try. Faye Hewitt, 45, pointed out that the lack of face-to-face service not only impacts the customer but also the workers 87-year-old Bob, who has lived in the area for many years and watched Asda change over that time, prefers to be served by a person instead of a machine, like the good old days Saarah Rahman, 21, acknowledged the impact of self-checkouts on elderly shoppers as well as those who can only pay in cash Uber driver Syed Ahmed proposed a clever idea for supermarkets to give shoppers who use the self-service checkouts a discount as a token of gratitude for doing the work themselves.

History of this topic

Supermarket chain voted best in the US is quietly removing self-checkouts - but experts question claim it's to improve customer service
4 months, 2 weeks ago
The rise and fall of self-service checkouts
6 months, 2 weeks ago
Morrisons becomes latest retailer to make a self-checkout U-turn: Supermarket's boss admits it 'went a bit too far' with number of unmanned tills amid growing backlash
7 months ago
Morrisons becomes latest retailer to make a self-checkout U-turn: Supermarket's boss admits it 'went a bit too far' with number of unmanned tills amid growing backlash
7 months ago
How a shoplifting crime wave is forcing the retreat of self-checkout
1 year ago
The end of the self checkout? Dollar General, Target and Walmart row back on self-service registers - but it’s not because they care about customer service
1 year ago
'It hasn't delivered': The spectacular failure of self-checkout technology
1 year, 2 months ago
Self-scan checkouts are the new supermarket scourge
1 year, 2 months ago
Self-scan checkouts are the new supermarket scourge
1 year, 2 months ago
Love it or hate it, self-checkout is here to stay. But it’s going through a reckoning
1 year, 3 months ago
How temperamental self-service tills are leading to rise of middle-class shoplifters: Marks & Spencer boss warns well-off shoppers are walking out without paying when scanners fail to register their i
1 year, 4 months ago
Self-checkouts to blame for middle-class shoplifting, says M&S chairman
1 year, 4 months ago
Is this the death of the self-checkout? As British supermarket removes self-service lanes, a host of US retailers consider following suit - after 15% of shoppers admit to STEALING through machines
1 year, 4 months ago
Sainsbury's sparks furious backlash from shoppers as barriers won't open until a receipt is scanned
2 years, 3 months ago
How 'thieving' Aussies are scamming supermarkets at self-service checkouts every week
6 years, 9 months ago
ANU researcher finds self-serve shoplifters do not see behaviour as stealing
8 years, 7 months ago

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