Air India ordered to pay ₹2 lakh to passengers. Here's why
1 year ago

Air India ordered to pay ₹2 lakh to passengers. Here's why

Hindustan Times  

The National Consumer Disputes Redressal Commission ordered Air India to compensate ₹2 lakh to four passengers for a 2003 flight delay. The consumers commission said the airline neglected its duty during cancellations or prolonged delays, failing to provide required services like hospitality, food, accommodation, and transport as per established protocols. Air India “Airlines is duty bound to take care of such stranded passengers, many of whom miss the connecting flights, especially when these connecting flights are by the same carrier, as is the present case,” NCDRC said in its order dated December 6. It said in instances of flight cancellations or significant delays, passengers are entitled to necessary services like hospitality, food, accommodation, and transport as per established airline protocols.

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History of this topic

Nearly Dozen Airlines Refund Rs 564 Lakh to 4.76 Lakh Passengers in July 2024
3 months, 1 week ago

Nearly Dozen Airlines Refund Rs 564 Lakh to 4.76 Lakh Passengers in July 2024

News 18  

As many as 11 airlines operating domestic flights in the country have refunded about Rs 564 lakh on about 4.76 lakh passengers in the month of July. In July, about 2,89,193 passengers who booked tickets on Indigo were either denied boarding, faced flight cancellation or delays. Around 68,743 passengers who had booked Air India flights had to face inconvenience because …

Ambala District Commission Holds Air India Liable For Failure To Refund Booking Amount For Cancelled Flight Due To COVID-19
5 months, 3 weeks ago

Ambala District Commission Holds Air India Liable For Failure To Refund Booking Amount For Cancelled Flight Due To COVID-19

Live Law  

The District Consumer Disputes Redressal Commission, Ambala bench of Neena Sandhu and Vinod Kumar Sharma held Air India liable for deficiency in services for its failure to refund the ticket price following the cancellation of flights due to the COVID-19 pandemic. Observations by the District Commission: The District Commission noted that Air India argued it refunded Rs.70,021/- twice, accompanied by …

Rescheduling Flight To Different Route Without Consent, Bangalore District Commission Holds Air India Liable
6 months ago

Rescheduling Flight To Different Route Without Consent, Bangalore District Commission Holds Air India Liable

Live Law  

The District Consumer Disputes Redressal Commission, Bangalore bench of M Shobha, K Anita Shivakumar and Suma Anil Kumar held Air India liable for deficiency in services for cancelling the Complainant's flight and rebooking her on a different route to the USA, without her consent. Observations by the District Commission: The District Commission noted that despite the Complainant's repeated requests for …

Chandigarh: Denied boarding, passenger awarded full flight refund
6 months, 2 weeks ago

Chandigarh: Denied boarding, passenger awarded full flight refund

Hindustan Times  

A government employee who dragged Air India to the consumer court for not allowing him to board a flight to Paris in June 2022 has been awarded a full refund of the flight ticket, along with ₹25,000 as compensation. Anil Kumar, a resident of Sector 22, had approached the District Consumer Disputes Redressal Commission against Air India Limited, New Delhi, …

Air India apologises for delay in Delhi-San Francisco flight, offers $350 travel voucher to passengers
6 months, 3 weeks ago

Air India apologises for delay in Delhi-San Francisco flight, offers $350 travel voucher to passengers

The Hindu  

Air India has apologised and offered a travel voucher of $350 each to the passengers of the San Francisco flight that took off from the national capital after a delay of more than 30 hours. "Please allow me to sincerely apologise, on behalf of Air India, for the extended delay in bringing you to San Francisco, which was caused by …

Mumbai Suburban District Commission Holds Indian Airlines Liable For Failure To Conduct Mandatory Pre-Flight Checks Resulting In Delay Of 24 Hrs
7 months, 4 weeks ago

Mumbai Suburban District Commission Holds Indian Airlines Liable For Failure To Conduct Mandatory Pre-Flight Checks Resulting In Delay Of 24 Hrs

Live Law  

The District Consumer Disputes Redressal Commission, Mumbai Suburban bench comprising Smt. Sameer Kamble held Indian Airlines liable for negligence and deficiency in service for failure to conduct mandatory pre-flight checks which led to a delay of 24 hours. Feeling aggrieved, the Complainant approached the District Consumer Disputes Redressal Commission, Mumbai Suburban and filed a consumer complaint against the airline. Observations …

Air India deboards female passenger at Delhi airport after argument with crew members
9 months, 2 weeks ago

Air India deboards female passenger at Delhi airport after argument with crew members

New Indian Express  

NEW DELHI: A female business class passenger on an Air India flight to London was deboarded at the Delhi airport following an argument with cabin crew members this week. In a statement, an Air India spokesperson said a passenger travelling in business class was off boarded on the advice of the captain following some argument with members of the crew …

DGCA fines Air India ₹30 lakh, suspends pilot who brought his friend in cockpit
1 year, 7 months ago

DGCA fines Air India ₹30 lakh, suspends pilot who brought his friend in cockpit

Hindustan Times  

The Directorate General of Civil Aviation on Friday suspended an Air India pilot’s licence for three months after he allowed his friend inside the cockpit in violation of safety norms earlier this year. Last month, DGCA had off-rostered the entire crew of Air India flight AI 915 Delhi to Dubai during which the pilot had invited his woman friend into …

Don't accept new pay structure: Air India pilot bodies to members
1 year, 8 months ago

Don't accept new pay structure: Air India pilot bodies to members

Hindustan Times  

Pilot bodies at Tata Group-owned Air India have asked their members not to sign revised terms and conditions and warned the management of industrial unrest if it resorts to victimisation or coercive step, as per a communication on Wednesday. Read here: Air India announces new salary structure for pilots, cabin crew: Official According to union sources, Air India has unilaterally …

Air India's London-bound flight returns to Delhi after passenger hits cabin crew
1 year, 8 months ago

Air India's London-bound flight returns to Delhi after passenger hits cabin crew

Hindustan Times  

A Delhi-London Air India flight on Monday returned to Delhi after an unruly passenger had a brawl with crew members mid-air. Read | ‘Captain went to…’: IAS officer slams Go First flight delay Air India's London-bound flight returns to Delhi after passenger hits cabin crew The Air India flight took an about-turn after an unruly passenger hit the cabin crew. …

Air India passenger booked for unruly behaviour on flight refuses bail, goes to jail
1 year, 9 months ago

Air India passenger booked for unruly behaviour on flight refuses bail, goes to jail

The Hindu  

A man booked for alleged unruly behaviour and smoking on an Air India flight was sent to jail by a court in Mumbai after he refused to pay ₹25,000 for bail and instead cited online ‘search’ to claim the fine payable under the IPC section was ₹250. He was booked under Section 336 of the Indian Penal Code after he …

Passengers clash with Air India staff after Mumbai-bound flight delayed by 5 hrs
1 year, 10 months ago

Passengers clash with Air India staff after Mumbai-bound flight delayed by 5 hrs

Hindustan Times  

After a Mumbai-bound Air India flight was delayed by nearly five hours, passengers got into a heated dispute with airline staff at Delhi airport on Tuesday night. Passenger involved in a fight with Air India staff at Delhi airport. Terming it an extremely ‘bad experience’, another passenger accused Air India employees of not providing any clarity and even refusing to …

US orders Air India to pay $121 million as passenger refunds, $1.4 million as fines
2 years, 1 month ago

US orders Air India to pay $121 million as passenger refunds, $1.4 million as fines

Deccan Chronicle  

WASHINGTON: The US has ordered Tata-group owned Air India to pay a whopping $121.5 million as refunds and $1.4 million as penalties for extreme delays in providing refunds to passengers due to the cancellation or change in flights, mostly during the pandemic, officials said. Air India is among the six airlines that have agreed to cough up a total of …

US orders Air India to pay $121.5 million as passenger refunds and $1.4 million as fines
2 years, 1 month ago

US orders Air India to pay $121.5 million as passenger refunds and $1.4 million as fines

India TV News  

The US has ordered Tata-group-owned Air India to pay a whopping USD 121.5 million as refunds and USD 1.4 million as penalties for extreme delays in providing refunds to passengers due to the cancellation or change in flights, mostly during the pandemic, officials said. Air India is among the six airlines that have agreed to cough up a total of …

Air India fined Rs10 lakh for not compensating passengers denied boarding: DGCA
2 years, 6 months ago

Air India fined Rs10 lakh for not compensating passengers denied boarding: DGCA

Hindustan Times  

The Directorate General of Civil Aviation on Tuesday imposed a Rs10 lakh fine on Air India for not compensating passengers with confirmed bookings denied boarding on overbooked flights. Air India has been fined ₹ 10 lakh by DGCA for not compensating passengers with confirmed tickets who are denied boarding. In case the airline arranges for an alternative flight within 24 …

Air India fined Rs 10 lakh by DGCA for denying boarding to passengers with valid tickets
2 years, 6 months ago

Air India fined Rs 10 lakh by DGCA for denying boarding to passengers with valid tickets

The Hindu  

Aviation regulator DGCA on Tuesday said it has imposed a fine of ₹10 lakh on Air India for denying boarding to passengers holding valid tickets and thereafter not providing mandatory compensation to them. "After that a series of checks were carried out by DGCA and during our surveillance at Bengaluru, Hyderabad and Delhi, there were specific instances, in the case …

Air traveller wins Rs 1 lakh compensation from IndiGo
2 years, 9 months ago

Air traveller wins Rs 1 lakh compensation from IndiGo

Deccan Chronicle  

Hyderabad: A citizen who took IndiGo Airlines to consumer court after he missed a flight had to attend 15 hearings in the court here, but he won the case by a Rs 1 lakh compensation payment order. Suresham then had to book two more Indigo flights -- from Hyderabad to Kolkata and then one from Kolkata to Guwahati, after which …

Air India pilots want reversal of pay cuts imposed during Covid-19
3 years, 2 months ago

Air India pilots want reversal of pay cuts imposed during Covid-19

India Today  

Air India pilots union, the Indian Commercial Pilots Association has shot off a stern letter to its top management seeking reinstatement of pre-pandemic allowances that were discontinued as part of cost-cutting measures adopted in the wake of the Covid-19 pandemic. The letter, addressed to Capt RS Sandhu, Director at Air India reads, "We are glad that the management has acknowledged …

Air India Gets Reprieve in UK Court Over Unpaid Dues Worth Over $17.6 Million
4 years ago

Air India Gets Reprieve in UK Court Over Unpaid Dues Worth Over $17.6 Million

News 18  

Air India has got some reprieve from a UK court as it allowed India’s flag carrier time until early January to make payments in a case of unpaid dues of over USD 17.6 million, with the judge accepting the broad thrust of the airline’s financial difficulties, especially due to the grounding of flights during the COVID-19 lockdown. I accept the …

Kerala air mishap: Families should get adequate compensation
4 years, 4 months ago

Kerala air mishap: Families should get adequate compensation

Hindustan Times  

As the families that lost their dear ones in the Kerala air mishap on Friday slowly come to terms with the reality, Air India Express, whose Dubai-Kozhikode flight overshot the table-top runway and fell into a deep gorge 35 feet below, has announced interim relief and assured all crash victims that the airline would pay compensation in accordance with the …

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