Bengaluru man claims he paid ₹115 delivery fee on Zomato, says it’s the ‘cost of a whole new dish’
5 months, 1 week ago

Bengaluru man claims he paid ₹115 delivery fee on Zomato, says it’s the ‘cost of a whole new dish’

Hindustan Times  

Let’s face it: while ordering food online, most of us don’t like paying high delivery fee, and want to use coupons for a minimum price so that we don’t have to pay much. Bengaluru: The man who paid a high delivery fee on a Zomato order said, "If that doesn’t hurt you, you either don’t care about your finances, or you’re ultra-rich." “Zomato decreasing the distance for free delivery to 7 km and now increasing the platform fee to ₹6 per order has done wonders for both my health and wallet,” wrote Sumukh Rao on X. Thanks, Zomato!” Here’s what the Bengaluru man posted: “I used to get free delivery from this restaurant before.

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History of this topic

Zomato eyes 30 per cent annual growth in food delivery business in next 5 years: Report
1 month ago

Zomato eyes 30 per cent annual growth in food delivery business in next 5 years: Report

India TV News  

Zomato, an Indian food delivery major reportedly expects its key meal delivery business to grow at an annual rate of 30 per cent over the next 5 years, a top executive stated, hailing the listing of SoftBank-backed peer Swiggy as a boost for the sector. It was on Monday when Rakesh Ranjan, Zomato's food delivery CEO said, "The food delivery …

How much do Zomato, Swiggy, other food apps charge for delivery in India? Know top 5 here
1 month, 2 weeks ago

How much do Zomato, Swiggy, other food apps charge for delivery in India? Know top 5 here

Live Mint  

With the advent of food delivery applications, ordering online food at doorstep has become the norm of the day. Also, food delivery apps sometimes don't charge a penny, as the amount one pay for the food exceeds a minimum order scale. McDonald’s charge 134 per cent more for food costing around $10 in person, while Chick-fil-A's chicken sandwich costs $9.85 …

India's online food ordering: Where tips are a missing ingredient
4 months, 2 weeks ago

India's online food ordering: Where tips are a missing ingredient

Live Mint  

Bengaluru: Sudheer, a delivery partner working across food delivery platforms in Bengaluru, laughs and pulls out his smartphone when asked how much he gets tipped in a day. Further, with the advent of food delivery aggregators, consumers believe that these platforms levy multiple additional charges like platform fees and delivery fees, leaving many to wonder if convenience has become too …

Zomato collected Rs 83 cr in platform fee from customers till March
4 months, 2 weeks ago

Zomato collected Rs 83 cr in platform fee from customers till March

Deccan Chronicle  

New Delhi: Food delivery aggregator Zomato, which began charging platform fee on orders from last August, collected Rs 83 crore through the new levy till March, the company's annual report has revealed.Platform fee has been cited as one of the three key factors driving Zomato's Adjusted Revenue, which grew 27 per cent year-on-year to Rs 7,792 crore in FY24. "Adjusted …

Zomato collected ₹83 crore in platform fee from customers till March
4 months, 2 weeks ago

Zomato collected ₹83 crore in platform fee from customers till March

The Hindu  

Food delivery aggregator Zomato, which began charging platform fee on orders from last August, collected ₹83 crore through the new levy till March, the company's annual report has revealed. Platform fee has been cited as one of the three key factors driving Zomato's Adjusted Revenue, which grew 27% year-on-year to ₹7,792 crore in FY24. "Adjusted Revenue as a percentage of …

'This is weird': Chennai man complains about Zomato's 185 extra charge, faces backlash
5 months ago

'This is weird': Chennai man complains about Zomato's 185 extra charge, faces backlash

India TV News  

A man expressed his frustration on X after discovering that Zomato charges more than the restaurant for the same food. X user Kannan shared a personal experience, stating, “My uncle ordered food from Murugan idly shop. See the price difference between Zomato and actual.”My uncle ordered food from Murugan idly shop. Sumukh Rao shared, "Zomato's decision to lower the free …

Capitalmind CEO says not ordering much from Swiggy, Zomato: 'Platform charge now ₹6'
5 months, 1 week ago

Capitalmind CEO says not ordering much from Swiggy, Zomato: 'Platform charge now ₹6'

Hindustan Times  

Deepak Shenoy, CEO of Bengaluru-based company Capitalmind, said that he has reduced ordering food from Swiggy and Zomato because of how much the platforms have been charging. The food delivery companies last year introduced platform fees which the firms have now increased. Food delivery companies Swiggy and Zomato last year introduced platform fees which the firms have now increased. I …

Zomato and Swiggy hike platform fees, food delivery to become costlier in select cities
5 months, 1 week ago

Zomato and Swiggy hike platform fees, food delivery to become costlier in select cities

Hindustan Times  

Food delivery giants Zomato and Swiggy have hiked their platform fees, which can lead to costlier food deliveries, the Economic Times wrote, adding that the fees have been hiked to ₹6 from ₹5, which is a 20% increase. Zomato and Swiggy hike platform fees for key markets like Delhi and Bengaluru, as the near food delivery services duopoly looks to …

Soon, you may be able to get your Zomato delivery faster if you pay extra
8 months ago

Soon, you may be able to get your Zomato delivery faster if you pay extra

Hindustan Times  

Zomato is trying out a new feature using which you can pay extra to get your food delivered faster. Even customers having Zomato Gold, who are offered extra discounts and offers, must pay this fee. It offers next-day meal delivery from a few locations but ran into issues when its pre-stocked goods delivery mechanism was altered and is also currently …

Zomato hikes platform fee for customers by 25%: How costly will your orders be?
8 months ago

Zomato hikes platform fee for customers by 25%: How costly will your orders be?

Hindustan Times  

Zomato has increased its platform fee on customers by 25 per cent. Zomato platform fee: The logo of Indian food delivery company Zomato is seen on its app on a mobile phone displayed. In case, you opt for Zomato Gold loyalty programme, you don't need to pay the delivery charges although you will have to pay the platform fees. Zomato …

Swiggy hikes platform fee to ₹3 on food delivery orders: Report
1 year, 2 months ago

Swiggy hikes platform fee to ₹3 on food delivery orders: Report

Live Mint  

Swiggy has hiked the platform fee on food delivery orders to ₹3 per order, which marks a 50 percent jump as compared to the existing platform fee of ₹2, a report in The Economic Times stated on October 16. The Bengaluru-based food delivery aggregator has been applying the platform fee on food orders from April this year. The platform fee …

Zomato addresses woman’s ‘unfair’ container fee issue on Twitter
1 year, 4 months ago

Zomato addresses woman’s ‘unfair’ container fee issue on Twitter

Hindustan Times  

A woman in Ahmedabad ordered three plates of theplas priced at ₹60 each from a restaurant through Zomato. “Container charge is equivalent to the item that I have ordered ₹60 for the container charge Seriously?” tweeted Khushboo Thakkar tagging Zomato. Take a look at the bill shared by Twitter user Khushboo Thakkar below: Zomato responded to the woman’s tweet and …

Zomato customer flags scary Cash-on-Delivery scam, CEO says he is aware and working to fix
1 year, 11 months ago

Zomato customer flags scary Cash-on-Delivery scam, CEO says he is aware and working to fix

India Today  

Food tech company Zomato might have a scam plaguing its day-to-day operations. Zomato’s food delivery scam The man, named Vinay Sati, shared that he had ordered some burgers from a restaurant and had paid for the same online. The Zomato user then, instead of paying the company, can straightaway pay the delivery person a small sum of Rs 200 or …

Restaurants jack up prices on Swiggy, Zomato by an average 10%
2 years, 3 months ago

Restaurants jack up prices on Swiggy, Zomato by an average 10%

Live Mint  

Citing higher costs from commissions and promotions, restaurants have begun charging consumers an average of around 10% more—the highest was a 60% premium—on food delivery apps Zomato and Swiggy than the prices listed on menus in their stores, according to a report by Jefferies. “Profitability focus has pushed food-tech companies such as Zomato and Swiggy to raise take rates, which …

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