CrowdStrike boss apologises over global IT outage
The IndependentSign up to our free weekly IndyTech newsletter delivered straight to your inbox Sign up to our free IndyTech newsletter Sign up to our free IndyTech newsletter SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Cybersecurity firm CrowdStrike has again apologised for the global IT outage sparked by a flawed update, as a company executive faced questions from legislators in the US. The July incident, sparked by a flawed software update rolled out by the US firm, crippled around eight and a half million computers running Microsoft software, which brought businesses and infrastructure to a standstill. I can assure that we continue to approach this with a great sense of urgency.” The committee members pressed Mr Meyers on how the incident occurred in the first place, with legislators likening its impact to that of a well-planned, sophisticated cyber attack, but instead had happened because of a “mistake” inside CrowdStrike’s software. In its analysis of the outage published in the aftermath of the incident, CrowdStrike said an “undetected error” in a software update sparked the problem, with a bug in the firm’s content validation system meaning “problematic content data” was not spotted and then allowed to roll out to Microsoft Windows customers, causing the crash.