Fed launches probe into airlines' frequent flyer programs after lawmakers complained of their 'deceptive' practices such as charging customers $30 to transfer points - or changing rules to devalue rew
Daily MailIt comes after Delta was forced to u-turn on proposed changes to its scheme Transport officials have launched a probe into frequent flyer programs run by US airlines after lawmakers sounded the alarm over their 'deceptive practices.' In October, Senate Judiciary Committee chair Dick Durbin, pictured, and Republican Senator Roger Marshall wrote to the Transportation Department and the Consumer Financial Protection Bureau to sound the alarm over the issue The letter then points to the example of United Airlines which charges individuals a $30 fee plus $7.50 to transfer 500 miles to another person 'DOT officials are actively meeting with U.S. airlines and gathering more information on this issue.' Delta Air Lines 'probably went too far' with its clampdown on its reward program and access to airport lounges, CEO Ed Bastian admitted The carrier sparked a major backlash earlier this month when it announced plans to cap the number of entries to its lounges and tighten the qualifying criteria for customers to earn frequent flyer status The letter then points to the example of United Airlines which charges individuals a $30 fee plus $7.50 to transfer 500 miles to another person. In September, Delta Airlines sparked a major backlash after it announced plans to cap the number of entries to its lounges and tighten qualifying criteria to earn frequent flyer status.
History of this topic
AmEx tries to win over grumpy Delta customers with revamped SkyMiles credit cards
The Independent
DOT puts airline loyalty programs under the microscope after lawmakers raise concerns
The Independent
Delta Air Lines scales back changes to its loyalty program after a revolt by customers
The Independent
Delta Air Lines scales back changes to its loyalty program after a revolt by customers
Associated Press
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Wired
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