Meal deliverers misleading clients with hidden service costs; unrealistic offer
NL TimesMeal deliverers mislead customers in multiple ways, Consumentenbond said based on its own research. For example, Deliveroo and Uber Eats hide service costs, and Uber Eats makes its range of restaurants appear much larger than it actually is, the consumers' association said. Companies are legally obliged to clearly state all costs in advance, but with Deliveroo and Uber Eats, these "only appear like a jack in a box at checkout," according to Consumentenbond. "The price guarantee of Thuisbezorgd.nl applies to the delivery price list of a restaurant and not to the takeout price list," a spokesperson said. The number of restaurants shown obviously depends on the search filter that the user sets, so we don't recognize ourselves in the image that misleading numbers are shown there," said Uber Eats.
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