Zomato, Swiggy finding it hard to deliver food amid lockdown in India
4 years, 9 months ago

Zomato, Swiggy finding it hard to deliver food amid lockdown in India

India Today  

The coronavirus has come down heavily on people all across the world. In India, a 21-day lockdown was announced by Prime Minister Modi on March 25 and since then many food and grocery delivery companies are grappling to deliver the products despite being classified as essential services. When the lockdown was announced, it was stated that restaurants will remain open for takeaway services but the food delivery apps Zomato and Swiggy found themselves in a soup when many restaurants went non-functional and the delivery boys were harassed by local goons and authorities for continuing their services during a lockdown. "Our delivery partners are facing several hurdles across cities while trying to deliver food which has been classified as an essential service. He revealed that Delhi, Maharashtra, and Karnataka were quick to issue orders to local authorities to let the e-commerce operate to deliver the essential services but another major problem is the unavailability of cloud kitchens.

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History of this topic

Swiggy delivery agent echoes concerns by Zomato’s Deepinder Goyal, ‘Why not make our job easier?’
1 week ago

Swiggy delivery agent echoes concerns by Zomato’s Deepinder Goyal, ‘Why not make our job easier?’

Live Mint  

Food delivery personnel face many difficulties daily while executing their jobs — from unwieldy restaurants and customers to harsh weather conditions and traffic accidents. Narrating a similar ordeal, a Swiggy delivery agent has shared the “hardest” and most frustrating aspect of this job. This comes months after Zomato CEO Deepinder Goyal highlighted the ‘inhumane’ treatment food delivery agents get at …

How Zomato, Swiggy, Zepto are achieving disruptive 10-min food deliveries
2 weeks, 5 days ago

How Zomato, Swiggy, Zepto are achieving disruptive 10-min food deliveries

Hindustan Times  

Food delivery apps in India are promising to bring biryani to hot beverages at customers’ doorsteps in under 10 minutes, as competition for impatient consumers intensifies among digital platforms. Bolt accounts for 5% of Swiggy’s total food delivery orders within two months of its launch, Sidharth Bhakoo, chief business officer of food marketplace at Swiggy said in an email. “When …

Zomato launches new feature to tackle food waste due to cancelled orders
Trending News
1 month, 4 weeks ago

Zomato launches new feature to tackle food waste due to cancelled orders

Hindustan Times  

Food delivery firm Zomato on Sunday launched a new “food rescue” feature to tackle with food waste arising out of cancelled orders. Now, customers living near restaurants will be able to purchase cancelled food orders at “unbeatable prices”, announced the company's CEO Deepinder Goyal. The CEO said that customers cancel more than 4 lakh “perfectly good orders” on a daily …

CCI says Zomato, Swiggy in breach of antitrust laws in India: Report
2 months ago

CCI says Zomato, Swiggy in breach of antitrust laws in India: Report

Hindustan Times  

The Competition Commission of India said in its non-public documents that food delivery giants Swiggy and Zomato are in breach of the antitrust and competition laws of India, with their business practices favouring select restaurants listed on their platforms, reported Reuters. Swiggy and Zomato are the leading food delivery companies in India The antitrust body's documents say that Zomato entered …

India finds Zomato, Swiggy food delivery businesses breached antitrust laws, documents show
2 months ago

India finds Zomato, Swiggy food delivery businesses breached antitrust laws, documents show

Live Mint  

An investigation by India's antitrust body found food delivery giants Zomato and SoftBank-backed Swiggy breached competition laws, with their business practices favouring select restaurants listed on their platforms, documents show. Exclusivity arrangements between Swiggy, Zomato and their respective restaurant partners "prevent the market from becoming more competitive," the CCI's investigation arm noted in its findings reviewed by Reuters on Friday. …

Zomato, Swiggy accused of unfair practices in food delivery market: Report
2 months ago

Zomato, Swiggy accused of unfair practices in food delivery market: Report

India Today  

An investigation has revealed that leading food delivery platforms Zomato and Swiggy have violated competition laws in India, according to documents from the Competition Commission of India. In Swiggy's IPO documentation, the company acknowledges the CCI case as an "internal risk," noting that "any breach of the provisions of Competition Act, may attract substantial monetary penalties." FOUND GUILTY OF ‘REDUCING …

Indian startup faces backlash online over 10-minute food delivery service
5 months ago

Indian startup faces backlash online over 10-minute food delivery service

The Independent  

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Sign up to our free breaking news emails SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy An Indian startup that promises …

Zomato rolls out phone number to report rash driving by its delivery partners
2 years, 2 months ago

Zomato rolls out phone number to report rash driving by its delivery partners

Live Mint  

Deepinder Goyal, founder of online food delivery platform Zomato said on Wednesday that Zomato has started rolling out delivery bags with "hotline phone number" to report rash driving by its delivery partners. In August at the company's annual general meeting, Deepinder Goyal had said that Zomato would put a phone number on the bags of its delivery partners for people …

Zomato, Swiggy among top 10 global food delivery companies: Report
2 years, 3 months ago

Zomato, Swiggy among top 10 global food delivery companies: Report

Hindustan Times  

Swiggy and Zomato, the Indian food delivery apps have been ranked among the world's biggest e-commerce food-delivery companies as per a report by Canada-based global research firm ETC Group. Swiggy and Zomato are among the top ten global food delivery companies. The ETC report however expressed concerns over the food delivery sector's ‘inhumane and possibly untenable labour practices’ through the …

Zomato edges past Swiggy in India’s food delivery market, finds report
2 years, 4 months ago

Zomato edges past Swiggy in India’s food delivery market, finds report

Firstpost  

Zomato’s acquisition of Blinkit has helped it close the gap with Swiggy and race ahead of it in terms of market share Food delivery platform Zomato is edging ahead of its competitor Swiggy, as per a report by brokerage firm Bernstein India. However, that has started to change with Zomato expanding share to around 55 per cent in food delivery,” …

Zomato vs Swiggy vs Ola: Race hots up for 10-minute delivery
2 years, 8 months ago

Zomato vs Swiggy vs Ola: Race hots up for 10-minute delivery

India Today  

The Indian quick-commerce sector may witness a multi-cornered contest for 10-minute delivery or faster food delivery among Zomato, Swiggy, and Ola. After receiving criticism, Zomato in a statement said the 10-minute delivery would be for specific nearby locations, popular and standardised menu items only. Zomato Instant food items can be dispatched within 2 minutes, the online food delivery platform stated. …

Food delivery apps Zomato, Swiggy back after facing brief outages due to technical snag
2 years, 9 months ago

Food delivery apps Zomato, Swiggy back after facing brief outages due to technical snag

Hindustan Times  

Food delivery applications Zomato and Swiggy, which on Wednesday reported a brief spell of outages across several cities in India, are now back and running. Both companies tweeted to annoyed Twitter users during the episode, and assured them that their respective teams are working to fix what Zomato called a 'temporary glitch'. Downdetector, a website that tracks outages by collecting …

Swiggy, Zomato face outage across India: Here's what happened
2 years, 9 months ago

Swiggy, Zomato face outage across India: Here's what happened

India TV News  

As per the current search, we have witnessed that Zomato and Swiggy, two prominent food delivery apps have been running down for users across the country. But since the apps were down, social media already got flooded with a number of complaints from the users who were unable to place orders and could not browse the menus. Image Source : …

Zomato, Swiggy Under CCI Lens for Alleged Unfair Business. Know Details
2 years, 9 months ago

Zomato, Swiggy Under CCI Lens for Alleged Unfair Business. Know Details

News 18  

The Competition Commission of India has ordered an investigation into alleged unfair business practices of food delivery platforms Zomato and Swiggy. A day after the CCI order, Zomato on Tuesday said in a regulatory filing that it will explain to the competition watchdog that it is in compliance with relevant laws and said it intends to “promptly comply with any …

MP home minister asks Zomato to change 10-minute delivery plan, raises safety concerns
2 years, 9 months ago

MP home minister asks Zomato to change 10-minute delivery plan, raises safety concerns

Firstpost  

Narottam Mishra said that Zomato will not be allowed to violate traffic rules and the company will be held responsible for the violation of traffic rules and accidents that occur during the instant delivery process Bhopal: Madhya Pradesh Home Minister Narottam Mishra has said that food delivery company Zomato’s new feature promising delivery of food within 10 minutes is akin …

Zomato to Swiggy: In Internet’s Winner Takes All Model, We End up as Losers
2 years, 9 months ago

Zomato to Swiggy: In Internet’s Winner Takes All Model, We End up as Losers

News 18  

The internet model of a single winner that controls everything from supply chains to payment systems is creating fragile, monopolistic ecosystems that can potentially harm society. Investors in delivery firms also follow the WTA model that has resulted in consolidation – only one strong player will stand, not multiple players. The Zomato-Blinkit Case Study Even the latest acquisition of Blinkit …

Zomato to Shut its Grocery Delivery Service this Week, Says 'Current Model is not Best'
3 years, 3 months ago

Zomato to Shut its Grocery Delivery Service this Week, Says 'Current Model is not Best'

News 18  

Zomato, the food delivery giant and restaurant aggregation platform, recently announced that it has stopped its grocery delivery services. Hence, we intend to stop our pilot grocery delivery service effective 17 September, 2021,” the email read, according to PTI. Zomato said that its investment in grocery start-up, Grofers, would generate better results than the efforts in its in-house grocery delivery …

Zomato to stop grocery delivery service from September 17
3 years, 3 months ago

Zomato to stop grocery delivery service from September 17

The Hindu  

Online food delivery platform Zomato has decided to stop its grocery delivery service from September 17 mainly on account of gaps in order fulfillment, leading to poor customer experience. Hence, we intend to stop our pilot grocery delivery service effective 17 September, 2021". Earlier Zoamto had said that it had invested USD 100 million for acquiring a minority stake in …

Zomato, Swiggy to stop delivering food in Mumbai after 8 pm
3 years, 9 months ago

Zomato, Swiggy to stop delivering food in Mumbai after 8 pm

India Today  

In view of a surge in COVID cases, food-hailing giants Swiggy and Zomato have announced that they will stop delivering food after 8pm in Maharashtra. Users in Maharashtra have received in-app notifications from Swiggy and Zomato, asking them to order food before 8 pm. The government order read, “Take-away orders, parcels, and home delivery services will only be allowed between …

How Food Delivery Apps are Becoming More Accessible for Visually Impaired, One Petition at a Time
4 years, 2 months ago

How Food Delivery Apps are Becoming More Accessible for Visually Impaired, One Petition at a Time

News 18  

The coronavirus pandemic and the subsequent lockdown to curb its spread has changed the way the world lives, works, interacts with others, exercises and much else. The initial days of lockdown made many people wary of even getting food from the delivery apps like Zomato and Swiggy. While ordering food from a delivery app can be as easy as a …

Swiggy turns to hyperlocal
4 years, 3 months ago

Swiggy turns to hyperlocal

Live Mint  

Bengaluru: Food tech unicorn Swiggy has ventured into different hyperlocal categories in a bid to get dormant customers back and give them more reasons to use the app, as food delivery volumes continue to be impacted from the ongoing pandemic. In sharp contrast, its rival Zomato, which entered the grocery delivery space earlier this year, scaled back its hyperlocal services …

Google may start food delivery services in India to take on Swiggy, Zomato
4 years, 5 months ago

Google may start food delivery services in India to take on Swiggy, Zomato

India Today  

Google users in India may soon be able to place food orders directly through the search engine. Google has started testing food delivery services in India. A report by ET Now stated that Google’s food delivery business will allow users to directly make their orders on google.com and make their payment transactions directly. We have signed a binding partnership and …

Amazon Takes on Zomato and Swiggy, Rolls Out Food Delivery Business in India
4 years, 7 months ago

Amazon Takes on Zomato and Swiggy, Rolls Out Food Delivery Business in India

News 18  

Amazon India on Thursday said it is launching its food delivery operations in select parts of Bengaluru, a move that will see the e-commerce giant compete against major players like Zomato and Swiggy in the country. Amazon has been testing a food delivery service in India among its employees for over six months. Amazon's entry in the food delivery space …

Lockdown Extension: Here’s List Of Mobile Apps Delivering Essential Items To Your Doorstep
4 years, 8 months ago

Lockdown Extension: Here’s List Of Mobile Apps Delivering Essential Items To Your Doorstep

ABP News  

New Delhi: Prime Minister Narendra Modi has announced the extension of a nationwide lockdown till May 3 to contain the spread of Covid-19 as the number of infections have surged to a higher level taking the total tally to over 11,000. PhonePe The digital payments platform launched a new ‘Stores’ section on its app to enable home delivery of groceries …

After Zomato, Swiggy starts grocery delivery service in some cities
4 years, 9 months ago

After Zomato, Swiggy starts grocery delivery service in some cities

India Today  

Struggling to source grocery items in the times of coronavirus? Worry no more as the food-delivery app Swiggy has now started delivering groceries and other essential items in tier 1 and tier 2 cities. As per a report published in Gadgets 360, the company will deliver in tier 1 and tier 2 cities and has also made its Swiggy Go …

Coronavirus Lockdown: Zomato Has Started Delivering Groceries in 80 Major Indian Cities
4 years, 9 months ago

Coronavirus Lockdown: Zomato Has Started Delivering Groceries in 80 Major Indian Cities

News 18  

After initial hiccups, Zomato has started grocery delivery in over 80 Indian cities with supplying essentials and is set to launch takeaway service in Australia and Portugal to support restaurants, its CEO Deepinder Goyal said on Tuesday. He said that all proceeds from the Zomato Gold subscriptions in April would go towards supporting restaurant workers in need and the users …

Flipkart suspends services as India lockdown impedes online grocery deliveries
4 years, 9 months ago

Flipkart suspends services as India lockdown impedes online grocery deliveries

Firstpost  

Amazon India’s pantry service that delivers groceries was also not available in several cities. New Delhi: Walmart Inc’s Flipkart has suspended services, a notice on the Indian e-commerce firm’s website said on Wednesday, as India began a 21-day lockdown to fight the spread of the coronavirus pandemic. Prime Minister Narendra Modi ordered the lockdown from Tuesday midnight, but a federal …

Indians scramble for supplies as coronavirus lockdown imposed
4 years, 9 months ago

Indians scramble for supplies as coronavirus lockdown imposed

Al Jazeera  

India’s 1.3 billion people asked to stay home for 21 days as biggest single lockdown of coronavirus pandemic begins. “There are no clear instructions, police are telling us to close down the shop,” said Ram Agarwal, a grocer in New Delhi swamped by people looking to buy dry food supplies and milk. “Delhi Chief Minister Arvind Kejriwal in a news …

21-day All India Lockdown: Bigbasket services affected as COVID-19 leads to large-scale panic
4 years, 9 months ago

21-day All India Lockdown: Bigbasket services affected as COVID-19 leads to large-scale panic

India TV News  

As Prime Minister Narendra Modi announced a 21-day nation-wide lockdown, people have rushed to their nearest grocery stores to buy daily-use commodities. Bigbasket, one of India's biggest online grocery delivery service, has had its service affected. After the lockdown was announced, the Bigbasket app reads -- Dear Customer, we are not operational due to restrictions imposed by local authorities on …

Zomato-Swiggy merger? Gurgaon based food delivery giant has its say
5 years, 1 month ago

Zomato-Swiggy merger? Gurgaon based food delivery giant has its say

India TV News  

As merger reports of Bengaluru-based Swiggy and Gurugram-based Zomato -- two biggest players in the burgeoning online food delivery market -- resurfaced, Deepinder Goyal-led Zomato on Tuesday refuted reports, saying they are not in talks with anyone. A First Post report, citing sources, mentioned that the merger talks between the two food delivery platforms have revived as the competition is …

Zomato may launch a Swiggy-style home-cooked food service
5 years, 6 months ago

Zomato may launch a Swiggy-style home-cooked food service

Live Mint  

New Delhi: A latest tweet by food delivery platform Zomato has triggered speculations that it may launch a service where people can order home-made food -- like that age-old tiffin service which is still popular in several parts of the country especially among students, working-class people and those living in private hostels. Its rival Swiggy is already catering to over …

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