Cutting in line? American Airlines’ new boarding tech might stop you at now over 100 airports
Associated PressNEW YORK — Sneaking a little ahead of line to get on that plane faster? The initial response from customers and American employees “has exceeded our expectations,” Julie Rath, American’s senior vice president of airport operations, reservations and service recovery, said in a statement. Airlines typically have workarounds for that, and American noted Wednesday that customers traveling with a companion in an earlier group can simply have a gate agent “override the alert” to continue boarding. Still, Miller said, “you have to go through the extra hoops.” And a difficult customer still might choose to hold up the line and argue when they’re not allowed to board, he added. While maybe not to the extent of American’s new tech, Miller noted he’s seen gate agents from other airlines ask people to leave a line and wait for their group.
History of this topic
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Cutting in line? American Airlines' new boarding tech might stop you at now over 100 airports
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