IndiGo staff mistreats specially-abled child at Ranchi airport, airlines issues statement
2 years, 7 months ago

IndiGo staff mistreats specially-abled child at Ranchi airport, airlines issues statement

India Today  

An IndiGo manager allegedly mistreated a specially-abled child at Ranchi airport on Saturday. According to Abhinandan Mishra, a passenger present at the time of the incident, the child had an uncomfortable car ride to the airport and was visibly stressed on arrival at the boarding gate. READ | IndiGo pilots vent about low salaries on emergency radio line, regulator orders probe The incident has sparked debate on who should take the call on the fitness of a passenger with disabilities- the airline staff, manager or the doctors present at the airport. When the issue gained traction on Twitter, IndiGo issued a statement claiming the specially-abled child could not have boarded the flight in 'a state of panic'.

Child  speciallyabled  staff  flight  airlines  family  issues  child  statement  manager  incident  airport  mistreats  indigo  ranchi

History of this topic

IndiGo says 'passenger who hit pilot handed over to police, process began to put him on ‘no-fly list’'
11 months, 1 week ago

IndiGo says 'passenger who hit pilot handed over to police, process began to put him on ‘no-fly list’'

India TV News  

IndiGo on Monday released an official statement on X over a pilot assault on flight incident, saying the passenger - Sahil Katariya - who hit a pilot on a flight handed over to the enforcement agencies and a process began to put him on a ‘no-fly list’. Union Minister reacts to the incident Civil Aviation Minister Jyotiraditya Scindia said unruly …

Airlines can’t deny boarding to differently-abled travellers, DGCA
2 years, 5 months ago

Airlines can’t deny boarding to differently-abled travellers, DGCA

The Hindu  

Published : Jul 22, 2022 19:41 IST To help differently-abled travellers to board flights hassle-free, the Directorate General of Civil Aviation has amended a key Civil Aviation Requirement. According to the DGCA’s latest amendment, starting July 21, airlines cannot deny boarding to any person on the basis of disability and/or reduced mobility without a doctor examining the person and stating …

’Indigo didn’t serve my crying kid,’ complains passenger: Twitter responds
2 years, 6 months ago

’Indigo didn’t serve my crying kid,’ complains passenger: Twitter responds

Live Mint  

An Indigo passenger recently complained that the airline crew refused food to his 6-year-old child simply because they are supposed to serve the corporate client first. I'm okay having to pay for food and water in-flight, but to refuse saying they'll serve corporate clients first while a child goes hungry is insensitive to the core, said another passenger. Further, it …

IndiGo to conduct internal study on how to better handle specially-abled passengers, says CEO
2 years, 6 months ago

IndiGo to conduct internal study on how to better handle specially-abled passengers, says CEO

The Hindu  

IndiGo will conduct an internal case study on how to better handle specially-abled passengers, especially when they are feeling distressed, its CEO Ronojoy Dutta has said. The aviation regulator DGCA had last week imposed a fine of ₹5 lakh on the airline for denying boarding to a specially-abled child at Ranchi airport on May 7. Special training for cabin crew …

DGCA imposes ₹5 lakh fine on IndiGo for denying boarding to specially-abled child
2 years, 6 months ago

DGCA imposes ₹5 lakh fine on IndiGo for denying boarding to specially-abled child

The Hindu  

In a first for any airline in the country, the DGCA has imposed a fine of ₹5 lakh on IndiGo for denying boarding to a child with special needs earlier this month at Ranchi airport on the ground that he was a safety risk. The DGCA has found that IndiGo ground staff’s handling of the special needs child was “deficient” …

IndiGo Boarding Row: Made The Best Possible Decision Under Difficult Circumstances, Says CEO
2 years, 7 months ago

IndiGo Boarding Row: Made The Best Possible Decision Under Difficult Circumstances, Says CEO

ABP News  

New Delhi: After facing backlash for barring a specially-abled child from boarding a flight at the Ranchi airport with his family, budget carrier IndiGo on Monday expressed regret over the incident. In a statement, IndiGo CEO Ronojoy Dutta said the staff "made the best possible decision under difficult circumstances". "While providing courteous and compassionate service to our customers is of …

Facing flak for denying seat, IndiGo CEO offers to buy electric wheelchair for disabled teen
2 years, 7 months ago

Facing flak for denying seat, IndiGo CEO offers to buy electric wheelchair for disabled teen

India Today  

CEO of IndiGo Ronojoy Dutta has expressed regret over the incident wherein a specially abled teen was not allowed to board a flight for not displaying “normal” behaviour. An IndiGo airlines representative at Ranchi airport did not permit a special needs child and his parents to board a flight for not displaying “normal” behaviour. We offer our sincere regrets to …

IndiGo bars specially-abled child: Jyotiraditya Scindia investigating the incident
2 years, 7 months ago

IndiGo bars specially-abled child: Jyotiraditya Scindia investigating the incident

Deccan Chronicle  

New Delhi: A day after it came to light that IndiGo barred a specially-abled child from boarding a flight at the Ranchi airport as he was in "a state of panic", Aviation Minister Jyotiraditya Scindia said on Monday that no human being should have to go through this and he himself is investigating the incident. Commenting on one such social …

Minister as IndiGo denies to board child with disability: 'Investigating myself'
2 years, 7 months ago

Minister as IndiGo denies to board child with disability: 'Investigating myself'

Hindustan Times  

Union Minister Jyotiraditya Scindia has said he was “investigating the matter” himself amid anger over IndiGo denying boarding to a child with disability. Investigating the matter by myself, post which appropriate action will be taken,” the aviation minister tweeted on Monday morning, sharing a post by a journalist that gave the details of the incident. Meanwhile, responding to the anger, …

IndiGo bars specially-abled boy from boarding Ranchi-Hyderabad flight, Child Rights body says appropriate action being taken
2 years, 7 months ago

IndiGo bars specially-abled boy from boarding Ranchi-Hyderabad flight, Child Rights body says appropriate action being taken

Firstpost  

On Saturday, at Ranchi airport, IndiGo prohibited a specially-abled boy from boarding Ranchi-Hyderabad flight. Following the incident, DGCA has informed that it has initiated a probe and has asked the airline to submit a report National Commission for Protection of Child Rights Monday informed that appropriate action is being taken in the matter where staff of IndoGo airlines barred a …

IndiGo bars specially-abled child from boarding flight at Ranchi airport for 'panicking'; DGCA begins probe
2 years, 7 months ago

IndiGo bars specially-abled child from boarding flight at Ranchi airport for 'panicking'; DGCA begins probe

Firstpost  

DGCA chief Arun Kumar said the regulator has sought a report from IndiGo on the matter IndiGo barred a specially-abled child from boarding a flight at the Ranchi airport as he was in “a state of panic”, following which the aviation regulator DGCA has started a probe and asked the airline to submit a report, officials said on Sunday. DGCA …

Furore over IndiGo denying boarding to disabled child, parents at Ranchi airport
2 years, 7 months ago

Furore over IndiGo denying boarding to disabled child, parents at Ranchi airport

Hindustan Times  

A Facebook post on how the staff of IndiGo airlines barred an adolescent with special needs from boarding a plane along with his parents at the Ranchi airport on Saturday has created an uproar on social media forcing the airline to issue a statement clarifying why its staff did so. The viral Facebook post claimed after a lot of heated …

IndiGo bars specially-abled child from boarding flight at Ranchi airport for 'panicking'
2 years, 7 months ago

IndiGo bars specially-abled child from boarding flight at Ranchi airport for 'panicking'

India TV News  

IndiGo barred a specially-abled child from boarding a flight at the Ranchi airport as he was in "a state of panic", following which the aviation regulator DGCA has started a probe and asked the airline to submit a report, officials said on Sunday. DGCA chief Arun Kumar told PTI that the regulator has sought a report from IndiGo on this …

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